H&K Customer Service

H&K Customer Service

This is a discussion on H&K Customer Service within the General Firearm Discussion forums, part of the Related Topics category; I had to send my USP Compact .45 back to HK for some warranty work. I was having issues with a false trigger reset on ...

Results 1 to 13 of 13
Like Tree8Likes
  • 3 Post By beni
  • 3 Post By RKM
  • 2 Post By GunsAndViolince

Thread: H&K Customer Service

  1. #1
    Senior Member Array beni's Avatar
    Join Date
    Mar 2009
    Location
    Charleston, SC
    Posts
    502

    H&K Customer Service

    I had to send my USP Compact .45 back to HK for some warranty work. I was having issues with a false trigger reset on the gun that was throwing me off when I shot the gun. Since I had the gun there I decided to have HK install night sights for me as well. I sent the gun in next day air on Tuesday 3/12 and was supposed to be delivered by 10:30 AM on Wednesday. I got a call from HK saying that they completed the warranty work and installed the night sights and needed my Credit Card Info for the night sights at noon on Wednesday 3/13. Gun was delivered to me at my house on Thursday 3/14. That is some pretty impressive turn around time. For an FYI HK was able to fix the trigger reset issue by replacing the trigger bar that was out of spec.

    Just thought I'd share how good their customer service is.
    JD, GaryB and BlueNinjaGo like this.


  2. #2
    Distinguished Member Array ripley16's Avatar
    Join Date
    Dec 2007
    Location
    Quantico/ F'burg, VA
    Posts
    1,404
    Wow, that's as fast as humanly possible!! I've only ever used HKCS for parts and I've been happy as well. They are do a very good job from all reports. Great guns, great service, what's not to like.

  3. #3
    RKM
    RKM is offline
    Distinguished Member Array RKM's Avatar
    Join Date
    May 2010
    Location
    PA
    Posts
    1,845
    Apparently you don't suck, and they don't hate you ;)

  4. #4
    GH
    GH is offline
    VIP Member Array GH's Avatar
    Join Date
    Jul 2012
    Location
    Wisconsin
    Posts
    4,427
    Nobody could hate beni. Maybe strongly dislike but not hate, lol.

    That sure is some good CS on H&K's part. Maybe they'll set the standard. Surrre.
    Glenn

    USN Submarine & UDT/SEAL Veteran
    1SG, US Army Retired - Airborne Infantry All the Way!
    Special Warfare Mentor
    M&P40, M&P40C

  5. #5
    VIP Member Array SmokinFool's Avatar
    Join Date
    Sep 2011
    Location
    USA
    Posts
    2,297
    Excellent service!

  6. #6
    Member Array darebear's Avatar
    Join Date
    Aug 2011
    Location
    United States
    Posts
    103
    Quote Originally Posted by beni View Post
    Gun was delivered to me at my house on Thursday 3/14. That is some pretty impressive turn around time.
    You can get a gun shipped directly to your house? I thought HK had to send it back to a FFL.

  7. #7
    JD
    JD is online now
    Administrator
    Array JD's Avatar
    Join Date
    Jun 2006
    Location
    Central Iowa
    Posts
    19,320

    Re: H&K Customer Service

    Not if its your gun coming back from repair.

    Sent via Tapatalk 2, and still using real words.

  8. #8
    Member Array Poseidon's Avatar
    Join Date
    Aug 2012
    Location
    Louisville, Kentucky
    Posts
    285
    When you pay 1000+ for a handgun they value the customer if they want you to buy their product again, another reason hk's cost so much.

  9. #9
    Lead Moderator
    Array rocky's Avatar
    Join Date
    Jan 2005
    Location
    MI
    Posts
    16,099
    Wow, quick turn around. Back in 93' they had my USP for over a month to install a safety. Several calls later I did get it back.
    "In matters of style, swim with the current; in matters of principle, stand like a rock." Thomas Jefferson


    Nemo Me Impune Lacesset

  10. #10
    VIP Member Array ccw9mm's Avatar
    Join Date
    Jul 2006
    Location
    USA
    Posts
    27,482
    I've called them a couple of times and had great experiences. Certainly it'll depend on whom you speak you, as with any business. But it's gratifying to know they stand behind their product, situations that need correcting, helping a person to find the correct info and solution for an issue.

    That one-day turnaround is pretty quick, though. A lot of companies would find such responsiveness impossible.
    Your best weapon is your brain. Don't leave home without it.
    Thoughts: Justifiable self defense (A.O.J.).
    Explain: How does disarming victims reduce the number of victims?
    Reason over Force: The Gun is Civilization (Marko Kloos).
    NRA, SAF, GOA, OFF, ACLDN.

  11. #11
    Member Array GunsAndViolince's Avatar
    Join Date
    Nov 2012
    Location
    Northern Michigan
    Posts
    332
    I picture the HK repairs/warranty folks pretty much sitting around most of the time. They're probably so tickled that someone actually needed their services they go the extra mile to make sure you're happy.

    bigmacque and IBGoodToGo like this.

  12. #12
    Distinguished Member Array BlueNinjaGo's Avatar
    Join Date
    Sep 2009
    Location
    Texas
    Posts
    1,226
    Meanwhile I sent an e-mail to Mossberg (because when I called and spoke to someone in Customer Service she told me I HAD to e-mail the question) on February 26, and still have not heard back. I sent another e-mail 13 days ago and still no response. I was extremely polite in both e-mails.

    Mossberg gets a thumbs down from me.

  13. #13
    Member Array IBGoodToGo's Avatar
    Join Date
    Jan 2013
    Location
    North Wet WA
    Posts
    255
    H & K is my favorite. I might pick one up (pristine) used that could use nite sites. Glad to hear good service.

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Search tags for this page

customer service at h&k
,
h & k customer srvice
,

h&k customer service

,
h&k false trigger reset
,
hk firearm service turnaround
,
where to instal my hk night sights in wa state
Click on a term to search for related topics.