So I plan to send my Colt 'Defender' in for review and I went to the Colt commercial site; http://www.coltsmfg.com
Why is their website so cruddy looking?
The product pictures look like they were scanned from a magazine.
Layout of the text wraps oddly.
The colors they use to outline data within their tables are well, hideous.
Who is doing their website, someones kid brother with an old copy of MS FrontPage?
Anyway I skip over to the 'Customer Service' link to find out what the procedure is toward return and the information provided seems to be pretty sparse. I decide to call, as I would do and have done with any other product I'm thinking to return for review or repair.
Upon listening to the automated attendant and hitting '1' I wind up at the Customer Service area which indicates they take calls only between the hours of 10A and 12P then again between 1P and 5P EST. Huh? What?!
Everybody else is open for calls 8A to 5 or 6P EST without dead times inbetween.
Also at their Customer Service area under 'Firearm Repair' I found what has to be the cheesiest major commercial company webpage I've seen since the 90s...
What the hell Colt?!
Get with the program and keep up with the times.
The customer service person I spoke with said to just send it in and write a letter describing the problem I indicated and to send it UPS next day air.
A completely odd experience.
I've no idea what their annual sales are but I'll bet my front teeth they would increase if they spent a couple of bucks on better marketing, a website update because I could swear it looks to never change, and hire an extra two or three people to field calls during the 8-10A and during the Noon lunch break.
P.S. - Before hitting submit I got curious, when was the products page last updated?!
So in my browser (Firefox) I view the page source and OMG!! look at what I found...
<meta name="GENERATOR" content="Microsoft FrontPage 3.0">
<meta name="ProgId" content="FrontPage.Editor.Document">I was just kidding earlier about using FrontPage but holy geez it turns out the site really was published out of MS FrontPage!<tr>
<td align="right"><font face="Tahoma" size="1" color="#0000000">© 2003 Colt's
Manufacturing Company LLC All Rights Reserved. </font></td>
As well the products page doe not appear to have been updated since 2003 (?!).
This is just nuts!