bought a pair of H&k USPC .40 XS BIG DOT sights from them and decided to sell the gun. I removed the sights, so i could get an EXCHANGE for a pair of xs big dot sights for my glock 19 and I knew i would pay a difference for them.
Called and spoke to dave, and made sure it was ok to return the sights without the box, he put me on hold got it approved by his manager to return the sights since i was exchanging them. Here's where I made my mistake. Dave asked me if I wanted to go ahead and buy the new pair so I didnt have to wait as long and when the old pair of sights got in the credit would be applied to the card. I said sure. (I called back two hours later because I thought wait a minute let me just be sure I get the credit first just in case, they said it was too late to cancel the order because it was already out in the truck)
So they receive the sights, and notify me that the sights were coming back that the return was unacceptable (???) I spoke to Amanda at MidwayUSA who spoke to her returns department and they informed her that the sights were broken (STEEL SIGHTS BROKEN??) they definately were not. The best they could do was offer me a Midway credit (gift card) She told me to refuse the package and they would investigate it one more time, at which point I rose all hell, stating that I had been approved for the return and thats the only reason i bought the new sights. I refused the package and called AMEX, put a claim on the first transaction.
Got a call again from amanda, saying yes we can not accept the return this time neglecting the midway gift card mention (which is not acceptable).
I told her don't bother sending me back the sights because I put a claim on amex, she said ok well you should know if you do that we will send you to collections...right like I care...
Sorry for the rant, they do act professionally and are not rude, so in turn neither was I. Business is business however, and I will never do it with them again.