S&W Customer Service A+

S&W Customer Service A+

This is a discussion on S&W Customer Service A+ within the General Firearm Discussion forums, part of the Related Topics category; I was searching the S&W webstore for some replacement keys for a revolver I purchased used. Unable to find them I emailed the contact us ...

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Thread: S&W Customer Service A+

  1. #1
    Member Array wizardofgore's Avatar
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    Oct 2006

    S&W Customer Service A+

    I was searching the S&W webstore for some replacement keys for a revolver I purchased used. Unable to find them I emailed the contact us link on the page. This was late thursday night. Friday morning I get an email that the keys are on the way, no charge. Keys arrive Monday. Great service, highly recommend them.

  2. #2
    VIP Member Array Janq's Avatar
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    Nov 2005

    I know and locally do Basic Hunter Education instruction along with the S&W Cust. Service Manager as member of a team of instructors all of whom are current or former/retired S&W employees, except for me.

    He is super nice and a great guy!
    A career employee with almost 40 yrs. under his belt exclusively with S&W.

    I'll pass on your regards to him by way of a link to this thread.

    - Janq
    "Killers who are not deterred by laws against murder are not going to be deterred by laws against guns. " - Robert A. Levy

    "A license to carry a concealed weapon does not make you a free-lance policeman." - Florida Div. of Licensing

  3. #3
    Member Array Big Wes's Avatar
    Join Date
    Nov 2006
    My S&W 340pd broke a week ago while at the range, something with the trigger broke and the weapon was rendered useless. I called S&W and they sent me a shipping label air frieght next day through UPS. I sent the gun back to them on a Monday (MLK day) and got the gun back on Friday same week. No charge to me what so ever. Absolutely great service.
    Last edited by JD; January 29th, 2009 at 01:13 PM. Reason: Removed bold font
    "Hollow Points,-For Those Who Care Enough To Send The Very Best"

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  5. #4
    VIP Member
    Array ctr's Avatar
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    Aug 2007
    Shenandoah Valley in Virginia
    This has been my experience with S&W customer service as well. They stand behind their products.

  6. #5
    Member Array mastery's Avatar
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    Nov 2007
    I had some issues getting my free mags from them from a new purchase. Kept getting "you will get them soon". After several more emails and a phone call, I received my two mags...and two more for the wait. So, while they may be slow at times, I'd say their customer service for making things right is top notch.

  7. #6
    Senior Member Array ElMonoDelMar's Avatar
    Join Date
    Jun 2006
    NW Suburbs of Chicago
    I've bought a few S&W guns just because of the great experience with their customer service. I would highly recommend a S&W to anyone looking for a reliable gun backed by an awesome warranty.

  8. #7
    Senior Member Array jframe38's Avatar
    Join Date
    Sep 2007
    They have top notch customer service.
    When I was having a problem w/mags dropping out of my M&P9C they sent me shipping labels and fixed the problem. So what's the big deal?
    I wasn't the original owner of the gun.

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