This is a discussion on Para-Ord warranty service within the General Firearm Discussion forums, part of the Related Topics category; Iíve had a problem with my LDA Tac-Four from the time I purchased it new. It would sometimes not lock the slide on an empty ...
Iíve had a problem with my LDA Tac-Four from the time I purchased it new. It would sometimes not lock the slide on an empty mag. During the last range session it happened on every empty mag. I noticed the slide lock was backing out. I contacted Para and they gave a R.A. # to return it for warranty. I also took advantage of the $99.00 special on night sights and installation while it was there (saved shipping charges). It arrived at their service facility in Tennessee on Thursday last week. I received it back today (Tuesday).
The report stated that the slide lock lever was out of spec. and was replaced. Also they discovered the trigger pull was near 7.75 lbs. and they adjusted it to 5.75 lbs. They installed the sights, fired ball and HP ammo, cleaned it and sent it back, next day air! Iím impressed, first because they responded to my initial e-mail within 2 hours, giving the R.A. #, shipping address, and clear and specific instructions for shipping, and second the prompt turnaround.
Although my Kimber CDP II has been my daily carry, my service experience with Kimber was not as pleasant. It took Kimber 5 days to return my call (after 3 e-mails) relating to itís slide locking open on a partial mag. The customer service rep. asked how often this happened, I told him every 100 rounds or so, he stated ďso whatís the problem with that?Ē Anyway, a local gunsmith corrected the problem using a jewelerís file in 30 seconds.
Para-Ord has a very satisfied customer in Albany, GA!!
That sounds like pretty stellar service - impressive.
Chris - P95
NRA Certified Instructor & NRA Life Member.
"To own a gun and assume that you are armed
is like owning a piano and assuming that you are a musician!."
http://www.rkba-2a.com/ - a portal for 2A links, articles and some videos.