S&W Customer Service test

This is a discussion on S&W Customer Service test within the General Firearm Discussion forums, part of the Related Topics category; I discovered a crack on the frame of my Airweight J Frame. Called on Monday and talked to customer service. In the smail today was ...

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Thread: S&W Customer Service test

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    VIP Member Array semperfi.45's Avatar
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    S&W Customer Service test

    I discovered a crack on the frame of my Airweight J Frame. Called on Monday and talked to customer service. In the smail today was a UPS 2nd day air insured return label.

    I asked that if the frame has to be replaced; could they make it a no internal lock frame. Hoping that works out.

    So far so good, will keep posting updates
    Training means learning the rules. Experience means learning the exceptions.

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  3. #2
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    Array Captain Crunch's Avatar
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    could they make it a no internal lock frame.
    No, they will not.

    It's a product liability issue.


    When you’re wounded and left on Afghanistan’s plains,
    And the women come out to cut up what remains,
    Just roll to your rifle and blow out your brains,
    And go to your God like a soldier.

    Rudyard Kipling


    Terry

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    VIP Member Array semperfi.45's Avatar
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    Gotta ask...I have an angle that may work.
    Training means learning the rules. Experience means learning the exceptions.

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    Member Array Eyebedam's Avatar
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    Quote Originally Posted by Captain Crunch View Post
    No, they will not.

    It's a product liability issue.
    Could you explain hows its a lliability issue? They are producing no internal lock j-frames currently.

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    Quote Originally Posted by Eyebedam View Post
    Could you explain hows its a lliability issue? They are producing no internal lock j-frames currently.
    Ask yourself this question: Why doesn't S&W produce all of their revolvers without the internal lock?

    Because their lawyers won't allow it.

    The J frames w/o locks currently in production are all DAO Centennial models, which are less prone (not immune) to ADs due to their long double action trigger pulls.

    No, S&W will never abandon the internal lock, nor will they remove or disable the lock on a gun sent in for service.


    When you’re wounded and left on Afghanistan’s plains,
    And the women come out to cut up what remains,
    Just roll to your rifle and blow out your brains,
    And go to your God like a soldier.

    Rudyard Kipling


    Terry

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    I have a S&W 637 (w/lock), I know of many others with something similar.
    I never use the lock, nor has it ever caused problems.

    I don't see the big deal with having (or not) that waste of 'presumed safety'.
    I've never heard of it causing problems, although I've heard rumors...but that's it, rumors only.

    I wouldn't worry about it.
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    Senior Member Array The Fish's Avatar
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    Quote Originally Posted by semperfi.45 View Post
    I discovered a crack on the frame of my Airweight J Frame. Called on Monday and talked to customer service. In the smail today was a UPS 2nd day air insured return label.

    I asked that if the frame has to be replaced; could they make it a no internal lock frame. Hoping that works out.

    So far so good, will keep posting updates
    Just a small suggestion for future reference;
    You can ask them to EMAIL you the UPS label,it saves a few days.
    Doing it that way,I have had an M&P back 7-8 days after the initial phone call.
    " Keep On Packin' On The Bimah"

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    VIP Member Array semperfi.45's Avatar
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    Didn't even think of email. Thanks.
    Training means learning the rules. Experience means learning the exceptions.

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    VIP Member Array semperfi.45's Avatar
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    Quote Originally Posted by Captain Crunch View Post
    No, they will not.

    It's a product liability issue.
    Talked to the gunsmith working on my order today and a replacement frame has been made and guess what...no internal lock!

    I'm pretty psyched!
    Training means learning the rules. Experience means learning the exceptions.

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    Quote Originally Posted by semperfi.45 View Post
    Talked to the gunsmith working on my order today and a replacement frame has been made and guess what...no internal lock!

    I'm pretty psyched!
    I stand corrected.

    I have to admit, I'm surprised they would do this.

    Maybe S&W is listening more to their customers and less to their lawyers.


    When you’re wounded and left on Afghanistan’s plains,
    And the women come out to cut up what remains,
    Just roll to your rifle and blow out your brains,
    And go to your God like a soldier.

    Rudyard Kipling


    Terry

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