CDNN customer service

[grady]

Recently I ordered some [cough]supplies[cough], which included at least one handgun, from CDNN. They had a small quantity left of NIB S&W 5906's, which are not produced any longer. I believe they had the last batch of NIB 5906's in the nation other than what some individuals own.

Anyway, I placed my order on a Wednesday morning about 8:30 a.m., and at 2 p.m. on Friday of the same week, I had the supplies in my hands.

Customer service of the salesman:
Friendliness of the salesman:
Speed of mailing and delivery:

While the gunshop was processing my paperwork, I checked out all my supplies. Thoroughly, or so I thought. I had plenty of time as the paperwork took several minutes. I left, all happy.

A few days later when I was examining my supplies in more detail, I discovered a 5906, on the side that was down in the case, was missing the decocker lever. Obviously, I had neglected to thoroughly inspect this item at the gun shop. No, this wasn't a left-side-only decocker model--it was an ambi decocker. There was no smooth plate where the decocker lever is on some models. There was a big, jutting decocker-lever holder sticking out with lots of sharp edges, and the decocker lever, associated spring and spring cap were gone. I looked in the box: the missing parts were nowhere to be found.

I called the CDNN saleman. He said he never sees the guns he sells, but he referred me to someone in the back who ships them. Here's the conversation:

Me: Yes, I just purchased a gun from you, and it arrived missing some pieces.

Salesman in back: We don't have time to look at the guns before we ship them out. Do you have any idea how many guns we sell?

Me: What? You don't even inspect the products you sell? It would only take about 3 seconds to open the case, pick up the gun, and turn it over to see if all the pieces are there.

Salesman: You'll have to take that up with Smith & Wesson.

Me:

CDNN sending a gun that was missing 3 obvious pieces: (This far outweighs the positive reviews from the initial salesman.)
Me for not thoroughly inspecting every item before taking delivery:

If I ever own a business that ships supplies out, I'll at least look at the products before I mail them.

Followup: Although I could have refused the gun had I noticed the missing parts, by the time I picked it up, CDNN was very likely out of that model permanently. They were down to 3 when I ordered on Wed., so even if I had observed the missing item when I picked up the gun, I might have purchased it anyway. I just wish CDNN hadn't shafted me and then been so cavalier about it. I have ordered some small supplies from CDNN since then with no problems, but that incident left a bad taste in my mouth. I'm only posting about it now because I just had it resolved by S&W. I'll post a separate thread about S&W's customer service.

I normally wouldn't trash anyone or any company on a public forum, but the salesman in back treated me like an idiot for daring to suggest he take an extra 3 seconds to inspect an item for completeness before sending it to a customer , plus it took an extra 3 months to reconcile and get a complete gun because S&W was out of the parts I needed.

[DefensiveCarry.com]

[DaRedneck]

Is this CDNN Sports here in Texas?

Sorry about your experience with them. I had never heard of them until I googled them after reading your post. I will make a note to stay away from them though. Customer service is extremely important to me. I read your other post too. Glad S&W made it right for you.

Range report on your new firearm?

[jfl]

That's bad service.

These people have not figured that when the economy goes down it is the SERVICE that makes a difference !

[grady]

Is this CDNN Sports here in Texas?

Sorry about your experience with them. I had never heard of them until I googled them after reading your post. I will make a note to stay away from them though. Customer service is extremely important to me. I read your other post too. Glad S&W made it right for you.

Yes that's them. I wouldn't necessarily stay away from them as they have many products at a good price, and normally have good service. I will buy mags, etc. from them without hesitation, however I'll think twice about buying another firearm from them.

Range report on your new firearm?

I wish. I'm holding my ammo until the supply loosens up a bit. I only have a medium supply of 9mm, and I like to shoot at least 500 rounds to feel comfortable with a new carry gun, so I think I'll wait a bit unfortunately.

...when the economy goes down it is the SERVICE that makes a difference !

Yes, especially if I can get the same product at several different places.

[Rob72]

Brownell's

Part #2. I wouldn't be thrilled, either, but I'd get it while you can. CDNN is usually pretty good, but they are basically just a clearing house, and as crazy as gun sales have been of late,I'm not surprised...

[Tubby45]

Salesmen aren't allowed in the shipping and inventory areas at CDNN.

I have a bunch of 5906 parts on hand. What do you need? I probably have it. Barrels, slides, safeties, triggers, etc.

[grady]

I have a bunch of 5906 parts on hand. What do you need? I probably have it. Barrels, slides, safeties, triggers, etc.

Thanks for the offer, but S&W came through and sent me the pieces free of charge.

Are you a 5906 fan, too, or did you just end up with the parts?

[18DAI]

I ordered a 4" 66-3 last year from CDNN, when they advertised them.

I ordered a "very good condition 66-3". Price was cheap.

I recieved a very beat up 66-2, that was out of time on two cylinders.
I got similar CS and BS from CDNN.

Short version, I kept it, and learned from the experiece. Regards 18DAI.

[Tubby45]

Thanks for the offer, but S&W came through and sent me the pieces free of charge.

Are you a 5906 fan, too, or did you just end up with the parts?

Just the parts. I have 3 SS slides, 2 or 3 barrels, a pair of blue slides, and a ton of other stuff. I got it all for free.

[grady]

Just the parts. I have 3 SS slides, 2 or 3 barrels, a pair of blue slides, and a ton of other stuff. I got it all for free.

What a deal!

[Squawker]

When such things happen to me, I always write a letter and send it to the CEO. First, I figure that type of service will continue unless there are complaints. And second, I frequently get a discount on a future purchase, or so other such compensation. Even without any discount, I still like to let the head guy know.