I recently purchased a S&W handgun from CDNN which arrived missing some pieces. I posted my thoughts on CDNN's customer service for that event here: http://www.defensivecarry.com/vbulle...ml#post1136052
Since CDNN disavowed all responsibility for shipping me a gun that was missing 3 pieces, and suggested I call S&W, that is what I did. When I told my story to the lady at S&W's customer service, she was initially defensive, saying with an attitude, "Well, the gun was complete when it left our factory." I told her I believed her, but it was very disappointing to buy a new handgun, and spend over a thousand dollars on S&W items, only to find a gun missing pieces. I did not accuse S&W of sending out an incomplete gun.
Because I was not accusatory, she changed her tone and offered to send me the pieces free of charge, about $30 worth. She said it would take awhile because they were currently out, but that they would send them once they were made.
I recently received the parts, free of charge, and installed them.
not happy with CDNN
not happy with myself for not inspecting the gun better at the gunshop
very appreciative of S&W for shipping me the parts free when in reality it wasn't their responsibility.
I bashed CDNN for their poor service, so I should also praise S&W for their above-and-beyond service.