Gun Shop or Manufacturer

This is a discussion on Gun Shop or Manufacturer within the General Firearm Discussion forums, part of the Related Topics category; If you bought a new pistol and it had a mechanical issue would you take it back to the gun shop that you bought it ...

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Thread: Gun Shop or Manufacturer

  1. #1
    Member Array tag's Avatar
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    Gun Shop or Manufacturer

    If you bought a new pistol and it had a mechanical issue would you take it back to the gun shop that you bought it from or would you call up the manufacturer (Glock) to try to resolve?
    YOU are the weapon, your firearm is just a tool!

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  3. #2
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    You could try the gun shop first since it's probably local. They may just tell you to go to the manufacturer. Guess it also depends on how long you've had the Glock.
    Rick

    EOD - Initial success or total failure

  4. #3
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    I'd call the GS first, but you'll probably end up calling the manufacturer in the long run.
    "The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants."
    Thomas Jefferson

  5. #4
    VIP Member Array hogdaddy's Avatar
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    If you have to pay shipping TAKE TO GUN SHOP they will shop mfor you if any
    good, or S&W call get shipping lable couple days OMO GOOD LUCK
    H/D
    A Native Floridian = RARE


    IT'S OUR RIGHTS>THEY WANT TO WRONG
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  6. #5
    VIP Member Array bsnow's Avatar
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    Probably back to manufacturer.

  7. #6
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    Contact the Gun Shop first. A number of times, though they will not say so publicly, they will have some kind of satisfaction policy for a number of days wherein they will either exchange the firearm or send it back to the manufacturer free of charge to the buyer and handle everything like dealing with customer service, etc.

    I worked in two such gun stores and it was kind of the best kept secret. We really didn't advertise that we had such a policy but if someone called us or brought their gun back in with problems if we couldn't fix it ourselves, on the spot (as, let's be honest, a VAST majority of the problems have been caused by customers who simply are not familiar with their firearms and can't put it back together, got a magazine stuck in the gun the wrong way or can't figure out how to operate a feature) we would take it upon ourselves to send it in to the manufacturer and do all the calling and haggling.

    I've sent in a LOT of firearms and talked to a LOT of reps. :D

  8. #7
    VIP Member Array BugDude's Avatar
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    Gunshop.

    Mine takes care of loyal customers no matter what, no questions asked, regardless of manufacturer, warranty, or issue.
    Know Guns, Know Safety, Know Peace.
    No Guns, No Safety, No Peace.


    Guns are like sex and air...its no big deal until YOU can't get any.

  9. #8
    kpw
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    Quote Originally Posted by BugDude View Post
    Gunshop.

    Mine takes care of loyal customers no matter what, no questions asked, regardless of manufacturer, warranty, or issue.
    Same here. He will fix any gun bought there even if your not the original buyer. If it has to go back to the manufacturer, he deals with them.
    "In a republic this rule ought to be observed: that the majority should not have the predominant power." -
    -- Marcus Tullius Cicero

  10. #9
    VIP Member Array BugDude's Avatar
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    That's the key to building customer loyalty. I am willing to pay a little more for that kind of service.
    Know Guns, Know Safety, Know Peace.
    No Guns, No Safety, No Peace.


    Guns are like sex and air...its no big deal until YOU can't get any.

  11. #10
    VIP Member Array Superhouse 15's Avatar
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    Where in FL? Glocks are easy to work on, and we would fix it no problem. We also waranty all our used guns, and it only makes sense to take care of the loyal customers. Go back to the LGS first.

  12. #11
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    Any gun shop worthy of your continued support would/should make you a happy customer.IMHO
    My local gun shop will make any deal 'right', but then, I pay many of their electric bills...
    The last Blood Moon Tetrad for this millennium starts in April 2014 and ends in September 2015...according to NASA.

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  13. #12
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    I took the pistol the the gun shop this afternoon. The guy (I think owner) was absolutly clueless. I ended up with no help and he handed back my gun in pieces. His only help was to tell me to come back later when one of his employees comes in. Not a happy customer as the gun shop is a 30 mile round trip in city traffic.

    His 1st response, before he even look at it, was that I broke the gun.
    YOU are the weapon, your firearm is just a tool!

  14. #13
    VIP Member Array obxned's Avatar
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    Go to the gun shop first. Any decent shop can spot and fix minor problems then and there, and should be willing to handle the shipping to the factory if that is required.
    "If we loose Freedom here, there's no place to escape to. This is the Last Place on Earth!" Ronald Reagan

  15. #14
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    I went back this afternoon to meet the other employee who was supposed to know about Glocks. After 45 mins waiting for him to become available he was also clueless. He tried to put the slide lock in upside down.

    As luck would have it an LEO came in and he offered to look at my problem. It took him 30 mins or so but he figured it out. There was too much plastic in the hole the slide lock spring fits into. He cleaned out the hole and the spring functions perfectly now. Finally, do to one of our local LEO's, I'm now happy with my Glock.
    YOU are the weapon, your firearm is just a tool!

  16. #15
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    The shop. If they don't take care of it in some fashion, shop somewhere else.

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