"He's standing there with a mask, all you could see was his eyes and he handed me an envelope that had the note written on it," she said.
The note said he didn't want to hurt anyone, but that he wanted cash and gold.
One of the other women led him to another room to get him cash and Whitley called 911.
"I was calling 911 and it took forever," Whitley said. "I thought I was calling police, but you have to actually be transferred to the actual police department and from there, I was on hold. And, if he wanted to do something, it would've already been done."
He saw her and made her hang up. She says 911 dispatch called back, but she couldn't answer. After he left, she called again.
"Before I even told the story, I was put on hold," she said.