911 Put on Hold!

This is a discussion on 911 Put on Hold! within the Law Enforcement, Military & Homeland Security Discussion forums, part of the Related Topics category; I'm just curious if this goes on anywhere else. I dicussed before on this forum that my sister owns a neighborhood bar. Right in front ...

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Thread: 911 Put on Hold!

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    911 Put on Hold!

    I'm just curious if this goes on anywhere else. I dicussed before on this forum that my sister owns a neighborhood bar. Right in front of her bar, in front of her bars window, is a buss stop. Last week a fight broke out at the buss stop. This is a stop a lot of highschool kids use. She picked up the phone and dailed 911 and got a recorded message that all the lines are busy. I've never heard of this before and thought what if some one was dying out there. Has anyone else ever recieved a recorded 911 message?

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    VIP Member Array Janq's Avatar
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    It happens quite often as per anecdotal reports from citizens like yourself.
    So much so that 911 has a 'Hold' or 'Busy' message in place.
    Also if a situation goes down and multple persons call into 911 at one time the result can be same although in such a case one can know that someone actually got thorugh toward a given specific issue.

    Personally I keep the non-emergency numbers for my town and the three towns I most commonly travel through as well as the number for the local State Police barracks programmed into my phone. That way I increase my chances of getting through to someone someway somehow.

    - Janq

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    I've called 911 quite a few times. Mostly car accidents, etc. When I was living outside DC I was put on hold a couple times. Once for more than 3 or 4 minutes for a car accident. I hung-up, called Fairfax County Police Non-Emergency, and they told me to call 911. After informing them I had been on hold that long, they took it for me and sent officers. That was one of the incidents that contributed to my interest in carrying.
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    Also got put on hold by Fairfax County 911...two weeks ago
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    I work in telecom on 911 networks and you would be shocked to know how few simultaneous calls most dispatch centers can handle.

    The calls are suppose to route to a nearby center if one is full, however they can fill up just as easily, that and politics can get in the way.

    Not being able to get through to a dispatcher is not common, but its far from rare.
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    There are several instances where you would get a busy signal or would get put on hold. Since this is my area, I could go on for pages with technical details, but nobody wants those.

    There are, of course, a limit to the incoming lines. Things like traffic collisions on the freeway will frequently fill up the lines as everyone with a cell phone will call 911 to report the same accident.

    As far as I know, all 911 centers have more incoming lines than people to answer them. When that next line rings, someone has to go on hold. It's not as bad as you think because generally your call is in the system at this point, there are just more questions to be asked and they will get back to you after they screen the next incoming call.

    I realize that none of this matters to the person having an emergency if they are the one put on hold or getting a busy signal, it's just the limitations of a system run by humans. So, to answer your question... yes, it happens everywhere.
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    Cool

    I believe I heard someone say once that when they called '911' they got a recording saying 'This number is no longer a working number'.

    Don't know......
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    BAC
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    Quote Originally Posted by Janq View Post
    Personally I keep the non-emergency numbers for my town and the three towns I most commonly travel through as well as the number for the local State Police barracks programmed into my phone. That way I increase my chances of getting through to someone someway somehow.

    - Janq
    Same same. I feel more comfortable having the numbers to the local PD's and FD's than calling 911. Thankfully I've never had the "opportunity" to see if it's faster calling the cops directly or calling 911.


    -B

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    Quote Originally Posted by BAC View Post
    Same same. I feel more comfortable having the numbers to the local PD's and FD's than calling 911. Thankfully I've never had the "opportunity" to see if it's faster calling the cops directly or calling 911.-B
    Either number, it still has to go through the police/fire dispatcher before an LEO/FD gets sent out. Plus, in most communities, both numbers are answered by the same people unless you are calling a police desk or fire station directly.
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    +1 Having local numbers to call may actually get you faster results in some cases
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    Sure its best to have local numbers handy, it also helps to keep 911 lines open for true emergencies. A lot (most) of people think 911 is a general catch all number for police/fire. It isnt. Its set up for and meant to be for life and death emergencies.
    Its not for minor crashs, not to report a crime that happened yesterday and not because your neighbors dog pooped on your lawn.
    "Just blame Sixto"

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    http://www.defensivecarry.com/vbulle...t=35128&page=2

    Read the 1st post on page 2 of this thread. This happened just a couple of days ago. The local news has aired a few stories about how often people in Memphis get put on hold when using 911. Sadly, it happens all the time.
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    Quote Originally Posted by SIXTO View Post
    Sure its best to have local numbers handy, it also helps to keep 911 lines open for true emergencies. A lot (most) of people think 911 is a general catch all number for police/fire. It isnt. Its set up for and meant to be for life and death emergencies.
    Its not for minor crashs, not to report a crime that happened yesterday and not because your neighbors dog pooped on your lawn.
    What about to report that they messed up my order at the drive through?

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    Quote Originally Posted by monky View Post
    What about to report that they messed up my order at the drive through?
    That too.
    "Just blame Sixto"

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    (recorded voice...)
    Hello. You have reached 9-1-1, your police, fire, and emergency services...your call is very important to us...all of our operators are handling other emergencies at this time. Please hold, your call will be answered in the order in which it came into the call center...and thank you for calling 9-1-1....(elevator music)
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