Question for the LEO's

This is a discussion on Question for the LEO's within the Law Enforcement, Military & Homeland Security Discussion forums, part of the Related Topics category; I was curious as to how you LEO's prioritize your calls and response times. Im going to list a bunch of calls you could potentially ...

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    Distinguished Member Array Pro2A's Avatar
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    Question for the LEO's

    I was curious as to how you LEO's prioritize your calls and response times. Im going to list a bunch of calls you could potentially get and Id like you to list how "important" they are on a scale of 1-10 on getting there (1 being least of your concerns, and 10 meaning your dropping your coffee and peeling out the door). I.e. armed robbery in progress might be a 10 etc... I just want to see how LEO's respond to various situations.

    Shoplifter
    Armed robbery on foot
    Armed robbery of a store/bank etc... (in progress)
    Sexual assault
    Car accident
    Domestic assault
    Noise complaint
    Disorderly person/Drunk person
    Harassment
    Suspicious person
    Burglary in progress
    Burglary in progress with shots fired
    Shooting/stabbing
    Vandalism in progress
    Trespassing
    Report of a drunk driver

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    FYI, LEO's do not pick the calls typically, dispatchers prioritize and control LEO response.
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    Distinguished Member Array Pro2A's Avatar
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    Quote Originally Posted by rocky View Post
    FYI, LEO's do not pick the calls typically, dispatchers prioritize and control LEO response.
    Well either way, I'm looking for what is generally the priority on a scale of 1-10 regardless of who decides. I mean when I made the call about a possible robbery in progress the police where here post haste.

    I've had other times where it took them 30 minutes just to come and take a report about some vandals who left a mess in our apartment complex.

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    Well, any "in progress " assault/ violence / shots fired is #1 . Auto accidents reported as severe or with injury are up there too. Drunk / disorderly, shoplifters, suspicious persons, possible drunks are lower on the response scale.
    "In matters of style, swim with the current; in matters of principle, stand like a rock." Thomas Jefferson


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    Im going to go out on a limb here because I am a glutton for punishment, plus I am somewhat bored right now.

    I'd bet that all the answers will be different depending on the locations

    Mostly the 911 dispatchers handle it. In our case with no more than 3 or 4 Deputies on shift, the highest ranking officer will prioritize and try to be as efficient as possible. Often times, calls are not what they seem.


    Since you didn't elaborate, I am going to assume that all of this is happening at the same time right?


    14. Shoplifter
    5. Armed robbery on foot
    3. Armed robbery of a store/bank etc... (in progress)
    10. Sexual assault
    7. Car accident
    8. Domestic assault
    16. Noise complaint
    9. Disorderly person/Drunk person
    11. Harassment
    12. Suspicious person
    4. Burglary in progress
    1. Burglary in progress with shots fired
    2. Shooting/stabbing
    6. Vandalism in progress
    15. Trespassing
    13. Report of a drunk driver

    Reasons below...

    1. Shots fired, someone may be dieing. Serious stuff.
    2. Perp may still be around, on scene for evidence preservation and collection
    3. Same as 2.
    4 Could be a violent confrontation, might possibly catch perp.
    5.Same as 4.
    6. Might catch perp in progress.
    7. Might need traffic control otherwise ambulance crew and firemen can handle it.
    8. Already happened, take report, possibly arrest offender.
    9. Stupid in progress. No sense rushing unless weapons are involved.
    10. same as 8.
    11. Check it out, maybe arrest, file report.
    12. Everybody is suspicious these days. Maybe they are, maybe they aren't.
    13. I hate drunks, but they almost are always gone by the time we get there.
    14. Shoplifter can wait till we get there.
    15. Not a big deal unless property damage is evident. Around here in the sticks, people mostly take care of that themselves.
    16. Usually someone ticked off at the neighbors. With all of the other calls, its very low priority.


    I hope you understand that if ALL of these calls came in at once, the ones that have the potential to be dangerous and end life will get the nod.


    Lights and sirens would be used from 1 to 5. Lights on 6, maybe siren, it depends. Lights and siren on 7.
    No lights or sirens on the rest.

    Other than that, we would respond to all of them at some point in time. There are always a lot of variables and there is never a set order of doing things. Preservation of life trumps property every time.

    I know that everyone likes to trash the cops for not getting there soon enough, but in most cases the world is a much bigger place than their little circle.


    disclaimer: this list is by no means standard procedure anywhere, its just how we do things in our neck of the woods with what we have.

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    My department did a survey like this of all the district commanders several years ago and then assigned priorities in the CAD system based on their responses. Most calls had three priorities assigned. The highest was for "In Progress" as in the suspect is right there, right now, actively doing what you are calling to complain about. Next, was "Just Occurred" That covers one second ago to thirty minutes ago. Occurred earlier is anything thirty minutes or more.
    For us priority "0" was lights and siren, priority 7-9 were usually handled over the phone if just a written report was needed.

    Shoplifter-5
    Armed robbery on foot-0
    Armed robbery of a store/bank etc... (in progress)-0
    Sexual assault (I-0) (J-0) (o-5)
    Car accident (injuries-0) (property damage only-5)
    Domestic assault-0
    Noise complaint-6
    Disorderly person/Drunk person-3
    Harassment (I-2) (J-5) (O-9)
    Suspicious person-2
    Burglary in progress-0
    Burglary in progress with shots fired-0
    Shooting/stabbing (I/J-0) (O-1)
    Vandalism in progress-4
    Trespassing-3
    Report of a drunk driver-3
    I have been off the floor for eighteen months so some of those might have changed around a little bit.
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    m41
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    Not enough information is provided for the calls to make an determination. Example? Sexual assault that happened three days ago will be a 9 or 10, just happened? A 2 or 3. Calls where life safety or bodily injury are priority of course.

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    ---Highest priority - great potential for harm-----

    Burglary in progress with shots fired
    Armed robbery of a store/bank etc... (in progress)
    Burglary in progress
    Shooting/stabbing

    ----------------------------------------------------

    ---High priority - if not in progress, harm already occurred ------

    Armed robbery on foot
    Domestic assault
    Sexual assault

    -----------------------------------------------------

    ----Medium priority - have potential for escalation --------------

    Vandalism in progress
    Disorderly person/Drunk person
    Trespassing
    Suspicious person
    Report of a drunk driver

    ---Low priority - barring additional info, little potential for harm ----

    Car accident
    Shoplifter
    Harassment
    Noise complaint

    -----------------------------------------------------------------


    That's how I see it, anyway. Prioritization is all about preventing actual harm. I go wherever the dispatcher tells me to go, but the above list pretty much lays out the details of my response -- what switches I flip, and how much pressure I apply to the tall skinny pedal on the right.

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