This is a discussion on Fired for catching thieves!!! within the In the News: The Good, the Bad and the Ugly forums, part of the The Back Porch category; Agreed Obnoxed...I have to admit this kind of makes me feel like hitting up my local Home Depot for a stack of Trex wood and ...
Agreed Obnoxed...I have to admit this kind of makes me feel like hitting up my local Home Depot for a stack of Trex wood and a nail gun as I've got some repairs to make toward my front porch.
Hell I could shoplift their customer rental pickup truck too to get it all home.
Ain't that the truth!!! I feel same about careless teens and auto-wrecks - pushes up my insurance premiums.the thieves push up the cost for all of us...
Our local Home Depot and Lowes are very close by - the Lowes parking lot is always twice as full as Home Depot's. Mind you Lowes sure ain't perfect!!!
Fortunately neither has a displayed carry policy or signage ......... so I use whichever has what I want - at right price.
Chris - P95
NRA Certified Instructor & NRA Life Member.
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is like owning a piano and assuming that you are a musician!."
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Most retail stores (that are part of chains, dunno about mom and pop's) have a 'no-chase' policy, specifically for the reasons Janq mentioned, it also helps to protect the employees (you never know if that shoplifter you've just decided to chase is going to turn around and open fire while you're chasing). This is the first I've heard of a 'don't call the police' policy though..and now that their policy is public, I'd imagine the people at Home Depot are going to be watching more stuff be taken out..nothing like informing the criminals in advance that you're just going to stand there and
HD does good things (they are really good about supporting employees who are Olympic hopefulls/athletes for example)..but this is just stupid
It's a shame that Home Depot fired these employees. I believe this is harsh treatment. The employees should have been reconized for their good deed and told not to do the same in the future because of the possibility of a lawsuit. Its a shame the BGs are getting a free pass to steal.
I wouldn't last very long working under that constraint. If I saw it go down they would be busted. No tolerance for thieves.
I just sent HD an email asking why this policy wasn't more widely published. I also asked if an associate would still help me load a dishwasher in my truck after I'd stolen it. I'm upset, all the money I've given them over the years when their policy is clearly just to give stuff away. I asked for my money back.
"I am a Soldier. I fight where I am told, and I win where I fight." GEN George S. Patton, Jr.
I can understand the legal considerations. Clerks aren't trained to be loss prevention officers. However if you see someone taking something without paying for it, and you know they did not because you followed them from where they got the merchandise to the exit of the store, then, I believe the store policy of non intervention should stop. They should be confronted and asked for a receipt for the merchandise. If they cannot produce said receipt then they should be told that the police will be called and they should wait for their arrival. If they start running away then common sense would tell you that they are guilty and if you want to pursue them, well . . .
An internal memo from Home Depot outlines that associates cannot accuse, detain, chase or call the police on any customer for shoplifting. However, one of the fired employees said the company is selective in enforcing that policy.My questions are: 1) If the employee sees people leaving with the items and asks to see a receipt as in this case, then the people take off running with the merchandise (chain saw) and the employee does nothing what is to keep the company from filing charges against the employee as an accomplice? 2) If you follow the company policy does it not make you at the very least an accessory after the fact? 3) Aren't there laws in this country that require you to repost an observed crime? If so does not the company policy encourage or rather order the employee to violate the law?Stewart said all he did was call police, something he's done before.
Two things are infinite: the universe and human stupidity; and I'm not sure about the universe. Albert Einstein
Lowes is better than Home Depot. Has been for ever.
I always drive past the Home Depot and shop at Lowes if for no other reason that all the signs in my local Lowes are in English and only English. All the Home Depots have signs in spanish also. That just bugs me.
Employees are asked to report possible crime, rather than attempt to detain, ect anyone. As it stands, LP are the only people allowed to actually apprehend shoplifters according to most store policies. LP usually has guidelines to be met before apprehension to avoid a bad app.
"In matters of style, swim with the current; in matters of principle, stand like a rock." Thomas Jefferson
Nemo Me Impune Lacesset
This is pretty doggone ridiculous. I worked in Loss Prevention/Asset Protection for 3 retailers, and each had diffirent policies regarding apprehension. At Sears, we had a decent CCTV setup and were recording anytime someone suspicious caught our eye. There were 2 sets of eyes watching and we would rewind and review the tape if need be. Once the shoplifting had been verified, one associate would head out with a radio while the other continued observation of the subject, directing the first associate to whichever exit the subject was approaching. Did the encounters ever become physical? Certainly, but ONLY if the subject initiated contact or attempted to flee. We received formal training in apprehension and escort techniques and used those techniques frequently. My not-so-shining moment: Stopping an elderly gentleman that we first observed concealing baseball caps in a bag in the basket of his Lark scooter. We would have let him go, too, had he not decided to slip in a few $80 Norelco shavers as well. He made a huge scene in the mall when we made the stop (well his wife made a scene, he had one of those throat boxes - hey, I said not-so-shining moment). Come to find out, they had open warrants for failure to appear in 3 states for similar cases... I then went to Marshall's where it was 1/2 CCTV, 1/2 ground level observation. They wouldn't allow us to pursue once the subject reached the parking lot (at Sears, I once chased a subject to the Daytona airport - about 3/4 of a mile - on foot). I still managed to log over 120 stops in my first 90 days - none were bad stops (innocent shoppers). Beall's had the same policy of no pursuit, which was fun in locations where the Outlooks (juniors & young mens section) was in a storefront half way down the plaza. I had video of thousands of dollars in merchandise being stolen from that store, but I couldn't recover it because of their policy. Wierd how they didn't understand that...
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