What's worse then being put on hold by 911?

This is a discussion on What's worse then being put on hold by 911? within the In the News: The Good, the Bad and the Ugly forums, part of the The Back Porch category; .... the 911 operator falling asleep! http://www.wmctv.com/global/story.asp?s=8239189 When you call 911, you expect help immediately. Lisa, a Memphis resident, got anything but. "Our lives were ...

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Thread: What's worse then being put on hold by 911?

  1. #1
    Senior Member Array JohnKelly's Avatar
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    What's worse then being put on hold by 911?

    .... the 911 operator falling asleep!

    http://www.wmctv.com/global/story.asp?s=8239189

    When you call 911, you expect help immediately. Lisa, a Memphis resident, got anything but.

    "Our lives were in danger," she said. "Our lives were at stake, and our lifeline was severed."

    Severed, she said, because during a recent call to 911, the operator fell asleep while she was on the line.

    Action News obtained a copy of the call through an open records request. It begins as Lisa calls 911 and a Memphis operator comes on the line. Lisa tells the operator she was robbed at gunpoint earlier in the evening, and that she now hears someone trying to break into our home.

    "I just heard tapping on my window," she tells the operator. "I need somebody over here."

    The line goes silent. As Lisa continues to explain her situation, the dispatcher does not respond - not for just 15 or 30 seconds, but for one full minute.

    Then, sounds of snoring can be heard on the line.

    "Are you there?" Lisa asks.

    "Yes ma'am," the operator replies. "What is the, um, what's your address?"

    Lisa can then be heard hanging up the phone.

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  3. #2
    VIP Member Array Kerbouchard's Avatar
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    Wow, that's just...wow. I guess Memphis will be hiring a new operator?
    There are two sides to every issue: one side is right and the other is wrong, but the middle is always evil.

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    VIP Member Array deadeye72's Avatar
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    A week or so ago, the city officials were saying people needed to call 911 and let police handle the crime problem. Now I see why. They are trying to keep the operators awake.
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    Senior Member Array MilitaryPower's Avatar
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    At least he didn't leave a message, "I'm at lunch, be back in an hour". Fire him/her.

    I wonder how that turned out for the woman?
    Gun control can be blamed in part for allowing 9/11 to happen.
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    VIP Member Array deadeye72's Avatar
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    Quote Originally Posted by MilitaryPower View Post
    I wonder how that turned out for the woman?

    I was wondering that myself.
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    VIP Member Array Supertac45's Avatar
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    What's worse is not having access to 1911.
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  8. #7
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    What's worse then being put on hold by 911?

    Busy signal??
    Rick

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  9. #8
    VIP Member Array Janq's Avatar
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    "911 is a joke."

    - Public Enemy
    "Killers who are not deterred by laws against murder are not going to be deterred by laws against guns. " - Robert A. Levy

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    VIP Member Array Sig 210's Avatar
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    "Busy signal??"

    Bingo!!! My neighbors house caught fire recently. Three different folks called 911 and got busy signals. It took five minutes to get through. Someone called the Cache FD on another number and arrived from seven miles away before the Lawton FD which is one mile away arrived.

    Lawton tried for years to consolidate 911 services with the county. Finally the county agreed after Lawton promised all kinds of good stuff. Now Lawton is claiming they can trace 911 calls from cell phones-right.

  11. #10
    Senior Member Array mulle46's Avatar
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    Quote Originally Posted by flagflyfish View Post
    UPDATE: Late Monday afternoon, a Memphis Police Department spokesperson said the dispatcher and supervisor on duty the night of the call have been relieved of duty. The supervisor was relieved for 20 days, and the dispatcher for 7 days. Neither have yet returned to work.

    WTH??? Suspended????? For putting someones life in jeapordy??

    I think I'll dial 1911 first, then call 911 to come get the BG off of my floor.
    I agree that the dispatcher should be fired. With the facts given, I don't think the supervisor should be punished to that extent. This seems a little backward to me. Punish the supervisor more than the dispatcher who actually fell asleep? Not to downplay the incident, but the supervisor is expected to be hovering over every dispatcher every 20 seconds or less? How many dispatchers does Memphis have on duty at any given time?
    You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, "I have lived through this horror. I can take the next thing that comes along." . . . You must do the thing you think you cannot do. Eleanor Roosevelt

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    Distinguished Member Array morintp's Avatar
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    Quote Originally Posted by MilitaryPower View Post
    I wonder how that turned out for the woman?
    I'm assuming she survived. Otherwise it would have been a tough interview.

    But I do wonder what happened. Did she call back or call the police directly? Was it a false alarm or a real incident? Leave it to the media to only print the sensational parts.

  13. #12
    Senior Member Array flagflyfish's Avatar
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    UPDATE: Late Monday afternoon, a Memphis Police Department spokesperson said the dispatcher and supervisor on duty the night of the call have been relieved of duty. The supervisor was relieved for 20 days, and the dispatcher for 7 days. Neither have yet returned to work.

    WTH??? Suspended????? For putting someones life in jeapordy??

    I think I'll dial 1911 first, then call 911 to come get the BG off of my floor.
    "These are the times that try men's souls. The summer soldier
    and the sunshine patriot will, in this crisis, shrink from the
    service of his country; but he that stands it now, deserves the
    love and thanks of man and woman."

    -- Thomas Paine (The American Crisis, No. 1, 19 December 1776)

  14. #13
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    Quote Originally Posted by JonInNY View Post
    Well, I think this is worse:

    (This is an audio clip only)
    Good one...
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    VIP Member Array JonInNY's Avatar
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    This is worse!

    Well, I think this is worse:

    (This is an audio clip only)
    Attached Files
    "Democracy is two wolves and a lamb voting on what to have for lunch; Liberty is a well-armed lamb contesting the vote."
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  16. #15
    Member Array Fmr18z's Avatar
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    Let's see, call 911, response time is 0-10 minutes (if operator is not a heavy sleeper), police response time is 3-30 minutes.........hm...what's the response time for a 1911 emergency call?
    The first time you aren't armed and prepared may be the last time you wished you were.

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