While you're waiting for 911 response...

While you're waiting for 911 response...

This is a discussion on While you're waiting for 911 response... within the In the News: The Good, the Bad and the Ugly forums, part of the The Back Porch category; Think about this: NewsChannel 5.com - Nashville, Tennessee - 911 Officials Say No Excuse for Response NASHVILLE, Tenn. -- Our exclusive NewsChannel 5 investigation first ...

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  1. #1
    Senior Member Array BlackPR's Avatar
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    While you're waiting for 911 response...

    Think about this:

    NewsChannel 5.com - Nashville, Tennessee - 911 Officials Say No Excuse for Response

    NASHVILLE, Tenn. -- Our exclusive NewsChannel 5 investigation first uncovered a 911 call that's now the talk of the country.

    So why didn't a Nashville woman get the help that she needed?

    That's what our chief investigative reporter Phil Williams has been investigating -- and he had some tough questions for city officials.

    As we first revealed, when Sheila Jones needed help, help never came.

    That despite repeated calls to Metro Nashville's 911 over a three-hour stretch about an ex-boyfriend who'd assaulted her and was threatening to come back.

    Sheila to 911:"They ain't sent nobody. I just don't understand. Is it 'cause I'm black? Is it 'cause of the neighborhood. What is it?"

    And our investigation discovered, this is how one of the last calls ended:

    Sheila: "I'm scared to even leave out my ******* house."
    911: "OK, ma'am, I updated the call. We'll get somebody there as soon as possible."
    Sheila: [Hangs up.]
    911: "I really just don't give a **** what happens to you."

    When Phil Williams played that tape, it was the first time she'd heard that remark.

    "I think I'm more hurt than I am mad that my life didn't mean a damn thing to them," she said.

    Phil asked Metro's interim 911 director Terry Griffith, "What kind of excuse is there for that?"

    "None, it's awful," she responded.

    Griffith also hadn't heard those words until we began our investigation. All her staff had given her was a report that described it in general terms.

    "I think that generally we choose to say inappropriate remark, unacceptable remark," she said.

    "But this was really inappropriate," Phil interjected.

    "Totally inappropriate," she agreed.

    And when Phil played it for Metro Police Chief Ronal Serpas, it was the first time that he had actually heard it for himself.

    "Yeah, I've heard about that," the chief said. "And my understanding is the employee is no longer with us."

    Phil asked Griffith, "Was he fired right on the spot?"

    "No," she admitted, "I don't think he was fired right on the spot, no."

    911 officials say the calltaker was a trainee who was fired back in March -- not for the comment, but for flunking his final exam.

    "Does that say something about the environment at 911?" Phil asked Chief Serpas.

    "Oh, I don't think so," he answered. "It says something about that individual employee."

    Still, the chief says that comment alone would have been enough to fire him.

    "That type of call, handled that way, particularly that statement if that came to me as a disciplinary question, oh, it would absolutely be termination."

    Still, the biggest problem may not have been that comment, which Sheila Jones never heard.

    It was a string of errors that effectively put her call for help on hold.

    For example, police say it wasn't coded as a domestic violence incident. So, with other calls coming in, the officer initially assigned the call decided it wasn't his highest priority.

    "I do not believe and I cannot believe that if officers thought they were responding to a domestic violence call in progress, they would have broken off to do something else," Serpas told Phil.

    At one point, a kindly 911 operator did call Sheila back to check on her and let her know police would soon be there.

    911: "Just stay inside. But if he shows back up, you call back on 911, OK?"
    Sheila: "OK."
    911: "But they're coming to you, sweetie, OK?"
    Sheila: "OK."

    The problem is: it wasn't true.

    "That is an error," Griffith said.

    "If an officer is not on the way, you don't tell them that?" Phil asked.

    "No, we don't."

    Then, at shift change, the 911 computers deleted records about Sheila's call.

    "This poor woman," said Serpas, "was not given the service she needed in our community. Anybody who thinks she did is wrong."

    Sheila asked, "I'm a taxpayer. I pay bills. Where is my money going. Who is protecting me?"

    She says she fears that the one 911 operator's comment speaks volumes about how they feel about the people they are supposed to serve.

    "How would you feel if that had happened to your wife?" Phil asked Serpas.

    The chief answered, "I think my job is to wonder what we would do to make sure it doesn't happened to anybody's wife."

    Griffith said she feels "terrible about it. I don't want that to happen to anybody that needs us. And I really apologize to her."

    The 911 director said that every time there's a mistake, it's used for training to make sure that the mistakes are not repeated.

    This, she added, will definitely be a learning experience.
    The facts are indisputable. There is more data supporting the benefits of Conceal Carry than there is supporting global warming. If you choose ignorance, in light of all the evidence, in order to bolster your irrational fear of guns, you are a greater threat to society than any gun owner.


  2. #2
    VIP Member Array Kerbouchard's Avatar
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    I guess I won't get to use "When seconds count, the cops are only minutes away." anymore.

    Perhaps we should say "When seconds count, 911 call takers might or might not give a hoot."
    There are two sides to every issue: one side is right and the other is wrong, but the middle is always evil.

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  3. #3
    Senior Member Array dunndw's Avatar
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    Like I told a guy in my BNI meeting yesterday.
    The alarm system is is there to alert the authorities that:
    1. If I'm not home someone is breaking into my empty house
    2. If I'm home..there's a firefight at my address..bring some bodybags and a mop.

    ANYONE who depends on the government for help gets...well...screwed if the only polite way I can say it without sound too cold and uncaring.
    "If I was an extremist, our founding fathers would all be extremists," he said. "Without them, we wouldn't have our independence. We'd be a disarmed British system of feudal subjectivity."

  4. #4
    Senior Member Array BlackPR's Avatar
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    Or to quote the dispatcher directly:
    911: "I really just don't give a **** what happens to you."
    The lady kinda has the typical sheep attitude... She says:
    "I'm a taxpayer. I pay bills. Where is my money going. Who is protecting me?"
    I think she found her answer, she should not be asking that question anymore. The fact that she is, is itself, sad.
    The facts are indisputable. There is more data supporting the benefits of Conceal Carry than there is supporting global warming. If you choose ignorance, in light of all the evidence, in order to bolster your irrational fear of guns, you are a greater threat to society than any gun owner.

  5. #5
    VIP Member Array ccw9mm's Avatar
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    Sheila asked, "I'm a taxpayer. I pay bills. Where is my money going. Who is protecting me?"
    Since you're choosing not to ... nobody is, on the instant of your needing help. Understand now? Failure on the part of 911/police to assist doesn't change that simple fact.

    911 in many cases simply turns out to be the body bag reorder line.
    Your best weapon is your brain. Don't leave home without it.
    Thoughts: Justifiable self defense (A.O.J.).
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  6. #6
    VIP Member Array deadeye72's Avatar
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    Sheila asked, "I'm a taxpayer. I pay bills. Where is my money going. Who is protecting me?"
    She should be trying to protect herself.


    The 911 director said that every time there's a mistake, it's used for training to make sure that the mistakes are not repeated.

    This, she added, will definitely be a learning experience.
    This was not a mistake. This was a moron that did not even attempt to do their job. What is there to learn from that, don't hire morons?
    Glock 27
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  7. #7
    VIP Member Array cdwolf's Avatar
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    Quote Originally Posted by dunndw View Post
    Like I told a guy in my BNI meeting yesterday.
    The alarm system is is there to alert the authorities that:
    1. If I'm not home someone is breaking into my empty house
    2. If I'm home..there's a firefight at my address..bring some bodybags and a mop.

    ANYONE who depends on the government for help gets...well...screwed if the only polite way I can say it without sound too cold and uncaring.
    Exactly
    GUN CONTROL= I WANT TO BE THE ONE IN CONTROL OF THE GUN

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  8. #8
    VIP Member Array Janq's Avatar
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    - Darwin
    "Killers who are not deterred by laws against murder are not going to be deterred by laws against guns. " - Robert A. Levy

    "A license to carry a concealed weapon does not make you a free-lance policeman." - Florida Div. of Licensing

  9. #9
    Senior Member Array Freedom Doc's Avatar
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    Although the 911 person who said "he didn't give a **** what happens to you" was extremely rude, it is helpful for sheep to understand that legally, as far as the system is concerned HE WAS SPEAKING THE TRUTH. I wonder how many of them will now get it.
    Anti-gunners seem to believe that if we just pass enough laws, we can have utopia. Unfortunately, utopia is NOT one of our choices.

  10. #10
    Member Array whyipackmy45's Avatar
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    Apparently she never heard the Public Enemy song "911 is a Joke".

    Now I dialed 911 a long time ago
    Dont you see how late theyre reactin
    They only come and they come when they wanna
    So get the morgue embalm the goner
    They dont care cause they stay paid anyway
    They teach ya like an ace they cant be betrayed
    I know you stumble with no use people
    If your life is on the line then youre dead today
    Late comings with the late comin stretcher
    Thats a body bag in disguise yall betcha
    Flava Flav!
    That's right, this sweet baby was made in Grand Rapids, Michigan. Retails for about a hundred and nine, ninety five. It's got a walnut stock, cobalt blue steel, and a hair trigger. That's right. Shop smart. Shop S-Mart. You got that?

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  11. #11
    Ex Member Array TacticalCompact's Avatar
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    I hope it truly does get the national attention they claim it is. It helps to make an excellent argument to the antis.

  12. #12
    Distinguished Member Array SubNine's Avatar
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    That poor woman should sue the crap out of the city.
    USMC rule # 23 of gunfighting: Be polite, be professional, but have a plan to kill everyone you meet.

    I am the God fearing, gun toting, flag waving conservative you were warned about!

  13. #13
    Member Array Fmr18z's Avatar
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    Quote Originally Posted by Kerbouchard View Post
    I guess I won't get to use "When seconds count, the cops are only minutes away." anymore.

    Perhaps we should say "When seconds count, 911 call takers might or might not give a hoot."
    ...When seconds count, 1911 can be there immediately.
    The first time you aren't armed and prepared may be the last time you wished you were.

  14. #14
    Member Array Dolvio's Avatar
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    Quote Originally Posted by spyderdude View Post
    That poor woman should sue the crap out of the city.
    Close. She should file a civil suit against the loser that said it. That'd make him care.

    If he were still working for the city then I'd include them too. No reason to add to the taxpayer burden any more than we have to. Plus it goes along with our message of personal responsibility.

    Hope this lady realizes she needs to take her safety into her own hands.

  15. #15
    Senior Member Array gwhall57's Avatar
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    Call 9-1-1. Call an ambulance. Call for pizza. See which arrives first.

    Most probably, if you're not dead from the attack, you'll at least have a full belly when they finally show up to take you to the hospital...
    "Bad spellers of the world - untie!"

    DAV Life member, NRA Life member

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