Long story short, my Sirius radio in my PU was due for renewal sometime soon... looking at my VISA statement showed they hit my CC for $482.00!!!
Outraged I called them and they explained it was an automatic renewal for 3 years... I replied you never called, e mailed, or snail mailed me for authorization, I never agreed to this so just refund the whole thing and cancel my service, that satellite radio was not worth that much when I can get local FM for free.....
They transfered me to someone to cancel and they offered me a deal on 1 year and I agreed to it with a refund to my CC for the difference......
60 days go by still no refund so I call them, yes I have a close to $400.00 credit on my account, I ask why was it not put on my CC and they say... get this they do not have my CC no to refund it to!!!!
I ask them how the heck did they just go and with out my authorization charge my CC for the 482, but were unable to have my CC no to refund it, further how is it that they never bothered to call, mail, or e mail me telling me I had a credit????
Yeah lots of excises with apologies but no answers, but the swore up an down it will be on my card within the next 10-14 business days, and I said that is what you said last time, and I want interest!!!
in 10 days I will be on the phone to them again this time I want a supervisor and not some phone hack, so beware if you have a Sirius account!!!