I would like to thank everyone who participated in the 2008 ________ Employee Engagement Survey. We achieved a 76 percent response rate, including more than 32,000 paper surveys and more than 25,000 electronic responses. Thousands of employees also took the time to write in comments on ways to improve the organization. We appreciate your feedback – it will help us become a better company.
Before reviewing a high-level summary of our company-wide employee engagement scores, keep in mind that “employee engagement” represents the combination of the responses to four statements in the survey:
-- Overall, I am extremely satisfied with ________ as a place to work
-- I would gladly recommend a good friend or family member to ___________ for employment
-- I rarely think about looking for a new job with another company
-- I am proud to say that I work for ________.
Overall, our employee engagement score is 51 percent favorable
. That’s 10 percent better than the engagement score from the 2005 survey
Yeah, you read that right, the fact that 49% of us are disgruntled, is 10% better than the last survey.
so we are making progress. However, our score is still 20 percent below the scores of a set of global companies benchmarked by Kenexa, the company we worked with to conduct the survey. And our score is 30 percent below the norm of a set of Best in Class companies. I am pleased that we are improving and have positive momentum, but we still have a long way to go.
As we look in more detail at the results, there are a number of areas that could significantly improve our overall employee engagement. These areas include: Collaboration and Teamwork, where the TE score is 54 percent favorable; Employee Growth and Development, where the TE score is 48 percent favorable, and Communications, where our score was 53 percent favorable.
Finally, here is a snapshot of the survey questions that received the highest favorable responses as well as the lowest favorable responses:
Highest Favorable Response
I am held accountable for my performance
83 percent favorable
I understand my performance goal
82 percent favorable
_________'s ethics and compliance information and training help me identify proper behavior
71 percent favorable
Lowest Favorable Responses
I have advancement opportunities in __________
38 percent favorable
I rarely think about looking for a new job with another company
41 percent favorable
Within my business unit there is good cooperation and communication
44 percent favorable
These results represent a high-level, company-wide snapshot. As you can imagine, the results vary by business units, regions and sites. Each of our business unit and functional leaders has been provided with their data and will be sharing it with their teams soon. In addition, we are reviewing the survey results to get a better understanding of where we should focus our improvement efforts—at all levels of the organization.
You will be hearing much more about the survey results and our improvement actions in the weeks ahead. Again, thank you to everyone who participated in the survey. Your feedback will help us in our efforts to make _________ a truly great company.
I look forward to providing regular updates on our progress.