An email to Microcenter Customer service (national) ended up wth me talking on the phone to this particular branches "Front End Supervisor." She apologized for the inconvenience, and said that they have a lot of new cashiers that might not have known. (Big difference between not knowing how to do it, and blatantly telling me that it is against policy, IMO). Anyhow, she said she spoke with all if the cashiers and she is sending me a $10 gift card for my trouble (Big whoop on the gift card, I was hoping for a wireless print server for free, but it's better than a kick in the teeth). I am glad if she truly educated he people.