Proflowers, part 2

[Squawker]

My previous post went over the trouble that I had with my Proflowers over my Valentine's gift to my wife. Due to their sending me the wrong order (1 dozen roses in a clear vase vs the ordered 2 dozen roses in a ruby vase). I was pissed, and wrote them about it, demanding a complete refund of the $83 that I paid. I was surprised that they responded immediately, refunding my money as asked. However, I was still pissed over them screwing up my wife's gift.

Today, I once again became upset. Proflowers advertises that their flowers will last for a week. Here we are, 4 days later, and the roses are deader than 4 o'clock. I sent them another email, and told them that since they have already completely refunded my money, that I did not expect them to do anything about it, I just wanted to let them know why they would never get another order from me. To my complete surprise, I had an email back telling me that they wanted to make it right, and they would send a replacement. They just needed to know what to send, where to send it, when did I want it delivered, and did they need to send a vase. I responded, thanking them for the replacement, and I would see how this order went before making a final decision on whether or not to place another order with them in the future. I did put a few things in just to see what they would do. I said that they initial order was for 2 dozen roses, but the money was completely refunded, and the order that died was a dozen roses. Also, while I didn't get the ruby vase I ordered, I did get a vase, so I suppose I don't need one. Now, I'll be happy to get a dozen roses, and if they live up at least close to what they're suppose to, I'll consider giving them another try.
Now, I do know what I would do in this situation- I would send the initial order for the 2 dozen in a ruby vase. I agree that it's not to be expected, but it's the service the I would give in that position, and I did spend a decade in customer service business (I actually would drive an hour one way to take one of my regular customers a dozen blank VHS tapes, even though I didn't make much, simply because every other time he called, I would make a ton of money). I would expect at worst, getting the ruby vase. However, I'll be happy with getting the replacement flowers, especially if they live.

[DefensiveCarry.com]

[dukalmighty]

Good luck

[WLJohnson05]

surprisingly they are decent with customer service and will try to do what they can to keep u as a customer. last year i had a problem with them not gettin the flowers there on the specified date, which kinda screws things up. so i ended up gettin free stuff and they refunded my shipping and they gave me 10% of the next order i make. i decided to use them this year and order a little earlier and i had no problems at all.