Once again S&W Customer Service goes above & beyond...

Once again S&W Customer Service goes above & beyond...

This is a discussion on Once again S&W Customer Service goes above & beyond... within the Related Gear & Equipment forums, part of the Defensive Carry Discussions category; A few months back I purchased a Walther SP22 M3 pistol and decided I wanted a reflex sight for it. After looking around and comparing ...

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Thread: Once again S&W Customer Service goes above & beyond...

  1. #1
    Distinguished Member Array Siafu's Avatar
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    Once again S&W Customer Service goes above & beyond...

    A few months back I purchased a Walther SP22 M3 pistol and decided I wanted a reflex sight for it. After looking around and comparing prices I settled on a Walther NanoPoint reflex sight. They are listed on the S&W website at an MSRP of $173 but I found one for less online (new) so I bought it. When it arrived I was pleased with the build quality and the heft of the little optic and quickly mounted it on the SP22 M3 and went to the gravel pit to test it out. The sight worked great but I soon realized that the multi-position switch would not index into the "off" position. "Off" is the center position an switching it to the left or to the right puts the dot on "Manual" (constant high brightness) or "Auto" (brightness controlled by a sensor).

    I contacted S&W and they sent me a FedEx sticker for return. After about 3 weeks I called to check the status and was told that they had not yet seen my package in returns but would look for it. Then the CSR said to me "I have one laying here on my desk that I will send to you." I asked him if he would be sending it with a return label so I can ship it back after my unit arrived and he told me not to worry and consider it a gift form S&W. In the mean time he would track down my item and expedite my return. Well another 2 weeks went by and today I got my Walther NanoPoint from S&W returns department with an apology that it took so long to process.

    What a SWEET deal. 2 brand new reflex sights! I love that company!!



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    Member Array The Cat's Avatar
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    WIN!
    Friends Don't Let Friends Buy Century!

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    Distinguished Member Array Siafu's Avatar
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    Quote Originally Posted by The Cat View Post
    WIN!
    Stuff like this never happens to me until now!

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    Distinguished Member Array pirate's Avatar
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    See sometimes good guys do finish first! And S&W has another customer for life, good for you my friend and cudos for S&W.
    When I leave the home port:
    S&W 642 Airweight, Ruger SP 101, Colt Detective Spec., CZ RAMI, Kahr PM9, Kahr CW40, S&W Model 10-7, Glock 30, 19, and 26, Browning Hi Power, CZ82, Colt Commander, Dan Wesson PM7, Ruger LCP

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    Distinguished Member Array Spec's Avatar
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    Smith and Wesson customer service is great. Not always speedy fast, but always polite, and respectful, not to mention helpful.
    NRA Certified Rifle/Pistol Instructor
    http://www.youtube.com/watch?v=G18CFw0lnD8

    Accuracy ALWAYS WINS! So carry what you can hit with.

    If you find yourself in a fair fight your tactics stink.

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    VIP Member Array bsnow's Avatar
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    Quote Originally Posted by Spec View Post
    Smith and Wesson customer service is great. Not always speedy fast, but always polite, and respectful, not to mention helpful.
    I +1 on the experience I had with them about 9 years ago on my model 422, they were great.
    Blessed be the LORD my strength which teacheth my hands to war, and my fingers to fight. PSALM 144:1

    I CLING to my guns and my Bible.

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    New Member Array jrmcanine's Avatar
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    Around 11 years ago I bought a S&W 625 Mountain Gun in .45 Colt. After shooting it a few times, a buddy of mine that does gunsmithing noticed that one of the chambers in the cylinder was "out of round", actually oblong in shape. I called S&W customer service and they said to ship it back at their expense. About 10 days later I had it back in hand, with the problem fixed and a sweeet trigger job done free-of charge. That is the second S&W pistol I have sent back in 20+ years, and excellent service BOTH times! I have never been a S&W fan in general, but have owned quite a few of them and must say that their customer service has always been top of the line! Best regards-John

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