great CS from Alumagrips--and not even arrived yet

This is a discussion on great CS from Alumagrips--and not even arrived yet within the Related Gear & Equipment forums, part of the Defensive Carry Discussions category; Made a mistake on my order with Alumagrips and forgot to include the framesavers. Remembered a few minutes later *awww crap!* shrugged, and placed a ...

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Thread: great CS from Alumagrips--and not even arrived yet

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    Member Array freestate's Avatar
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    great CS from Alumagrips--and not even arrived yet

    Made a mistake on my order with Alumagrips and forgot to include the framesavers. Remembered a few minutes later *awww crap!* shrugged, and placed a second order for the framesavers.

    Mind you it was late when I placed the order--either way late Saturday night or way early Sunday morning. It was the weekend: figured I'd chalk up my forgetfulness to sleep deprivation, pay the shipping twice--it was a non-business day, weekend--there wouldn't be any point trying to contact someone.

    WRONG. Checked my email Sunday morning--and there was a note from Chris saying he'd noticed my two orders & had gone ahead and packed them together, waving the need for a second shipment.

    Awesome customer service. And on a Sunday too. I know a lot of other places that would never have even noticed this sort of order--or if they had, wouldn't bother to combine the orders into one shipment. I'm already impressed--and the grips aren't even here yet!

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    GM
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    That was very nice! Thank you for sharing; it is always good to know about companies that have a good customer service.
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    i did the same thing only mine was a day apart, got a call from them and they did the same.

    i ordered on a weekend like you did so the parts and everything went out on a monday, but it sure is nice to deal with an HONEST company once in a while.
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    Member Array freestate's Avatar
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    Agreed! Order arrived today and those sliim grips feel awesome. I have small hands & have always adjusted around regular grips. Man, why didn't I swap out to slim grips ages ago?! I'm a convert. Slim fitting grips from now on.
    In youth we learn; in age we understand. ~ Marie Von Ebner-Eschenbach

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