Ordered online, the 2-gun larger one, basic model. Got it, got everything set to secure it to a shelf in my workroom, and blam: key entry does not work. Using the manual key works *only* if I press the door just right and turn. The programmable buttons work and if the door is open and I move the locking clip to closed it opens when I enter to code. But close the door, enter the code, I hear the clip move but clearly something is worng and the door stays closed. My small gunvault works flawlessly.
So, now this thing is bulky and weighs like 15 lbs. Do I deal with the gunvault folks directly or the place that sold it? This sucks, I'm likely to lose $15-20 to ship it and another week or more of no secure place for my 2 guns I need to store in my workroom.