OpticPlanet.com has no customer service! - Page 2

OpticPlanet.com has no customer service!

This is a discussion on OpticPlanet.com has no customer service! within the Related Gear & Equipment forums, part of the Defensive Carry Discussions category; Three separate dealings, no problems whatsoever...totally pleased...JMO...

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Thread: OpticPlanet.com has no customer service!

  1. #16
    VIP Member Array First Sgt's Avatar
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    Three separate dealings, no problems whatsoever...totally pleased...JMO
    Sometimes in life you have to stand your ground. It's a hard lesson to learn and even most adults don't get it, but in the end only I can be responsible for my life. If faced with any type of adversity, only I can overcome it. Waiting for someone else to take responsibility is a long fruitless wait.


  2. #17
    Member Array Chris Dawg's Avatar
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    Quote Originally Posted by Chris Dawg View Post
    Same deal here, I didn't find out it was back-ordered until I got a vague
    email stating " Estimated to ship within 5-15 days". We will see how it plays out.
    As soon as they got my scope in stock they shipped it out and I love it, my only little gripe is I had to email them for any back-order information.

    (Edit) Additionally I ordered a small red dot sight and it was shipped next day with NO problems at all.
    Last edited by Chris Dawg; October 3rd, 2012 at 06:27 AM.

  3. #18
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    After reviewing the receipts from the build that the scope rings were used on, I found that this incident was actually with SWFA and not Optics Planet. I have not had any memorable issues in the few transactions that I have had with Optics Planet.
    Quote Originally Posted by luvmy40 View Post
    I had a rough ride getting some odd size scope rings from them. First set was on back order. I cancelled that order and reordered a different brand of better quality at a higher price on their(opticsplanet) recommendation. They arrived quickly but were for a Pic. rail and I needed Weaver(the OP CS Rep knew I specifically needed weaver mounts). They offered a pretty good discount on a new Pic. rail for my rifle. The whole thing wound up costing 3x what the original order would have been but I got much higher quality gear after it was all said and done. I'd order from them again if they had what I needed when I need it.
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  4. #19
    Ex Member Array gmcjetpilot's Avatar
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    Highly Recommend OpticPlanet

    Fast shipping and great customer service.... my experience ordering about four or five times.

    As far as price that is our fault if you don't shop around. I look at all sites, including ebay, amazon, midwayUSA and google searches...... KnifeHog was one site I got from a google search for a Ka-Bar TDI law enforcement waist pack. If I pay more it is my fault.

    I found a conceal vest for less than any place, including eBay. The vest (my mistake) was too big, so I sent it back.
    They were backordered on that size, but they tracked down vest at another dealer and the delay was very minor, yet
    they included a free nylon wallet as a bonus in the order..... THANKS!

    PS - Their web site is easy to use and the one time I called (on that vest and ETA) I talked to a very pleasant helpful competent lady, who sounded like she actually liked her job and helping me.

  5. #20
    Distinguished Member Array shadowwalker's Avatar
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    Yes its been over a year ago when I ordered from them and was told it would ship next day well 2 weeks later nothing so I called and I was told not there problem said talk with USPS I did and nothing. I called back got hang up 3 days later got my package and it had been shipped 3 days earlier but wrong holster, called again was told thats what I ordered said no and read confirmation was hung up on turned over to credit card company than got a nasty letter from them so turned product and letter over to credit card company. never heard anymore

  6. #21
    Member Array lamerem's Avatar
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    OpticPlanet.com has no customer service!

    They suck! I ordered two holsters through amazon from them. The are 3 hours from my home! Amazon said they were both instock, wrong only one was. The one they had took 2 weeks to be shipped. They ship via smart mail or some crap that takes forever. Them got an email saying the other was 30 days back ordered. I said fine. I wanted 32 days then called. The guy said yeah it's not ready yet could be 4 more weeks. So I substituted it with a different holster. One I liked better, and they shipped it right away. It took another two week, ugh! Opened it up and it was the original one that was back ordered. I will never, NEVER do business with them again. Sorry about the rant!

  7. #22
    Distinguished Member Array Burns's Avatar
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    Terrible company, will never order anything through them again. Tried to buy a red dot from them (through amazon). Sent them an email asking when the item was going to ship (it was already a day after they promised to have it shipped out by), no response for 3 days, then I get an email saying they were back ordered (that's funny.. they said they had 12 in stock) and it would take them half a month before they even had one in stock again. Canceled my order, went to the store, and bought a better sight at the same price.
    Those who make peaceful revolution impossible will make violent revolution inevitable- JFK

  8. #23
    VIP Member Array SatCong's Avatar
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    I have good luck with them for years. In fact I just bought a scope from them last month.
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  9. #24
    Ex Member Array gregnsc's Avatar
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    I've ordered a lot of stuff from optics planet.In fact,i jokingly told a friend of mine,they must throw my stuff on the truck,as soon as i order.I've not once ever had any problems with them.The things i ordered was directly from them,thou.

  10. #25
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    Now I can speak about OpticPlanet...I wanted a SureFire 500 lumen SD light. OpticPlanet's price saved me $30...I ordered it. Then I read this this thread...I was a bit concerned, but received the light in a week...I had no problems with this ordering experience. Would I order from them again? Certainly...
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  11. #26
    Distinguished Member Array chuckusaret's Avatar
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    I have ordered holsters, gun sights, and clothing from them and never a problem.
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