Bravo for Brownell's!
It's nice to get some great customer service and credit where credit is due goes to Brownell's.
Always a class operation, I have ordered from them over the years, but with the current panic buying going on, I had little hope of finding a couple of AR receivers anywhere, back in late December. Still, Brownell's listed a few in their on line catalog, so I made the order and hoped for the best.
After the first of the year, it became pretty clear that the goop had impacted the blender, so to speak, so I sort of gave up on actually getting my parts. Ass you may know, Brownell's doesn't charge your credit card until the items actually comes in (normally not a bad situation, but it does leave things open for "price adjustments due to scarcity of the item"). I waited in vain.
Yesterday, a nice rep called me and said that they had gotten a very few receivers in stock and were going through the orders in chronological fashion and mine had come up. She said I could expect them to arrive at my dealer in a few days....at the original price!
With all the stories of gouging and other semi-shady practices allegedly going on out there, it's nice to find that there are some outfits that hold the line for their customers.
+1 for Brownells!
Agreed +1 on Brownells. I have been doing business with them for a couple of years now. They have always been good to deal with.
I attempted to order some 1911 magazines from them. The system would not let me buy them due to my location. (they are 8 rd magazines). I am hoping to have the same level of satisfaction as you two after calling them to see why that happened.
Just ordered a couple of niche items from them to replace the series 80 crap in a couple of my 1911's and convert them back to series 70's systems
I had good luck with them A+
Yep, I'm a very happy Brownells customer too. I ordered 4 PMAGS--1 20 round and 3 30 round--right after the "incident" in Connecticut. They shipped the 20 rounder but the 30 rounders were placed on backorder. I called right after I got the email from them and learned how many were on backorder!!! I really didn't expect to hear from them for quite some time yet, but got an email from them last Friday that the 3 mags had shipped. They arrived in the mail on Monday. And, better yet, they charged me the listed price when I had ordered them, $12.99 each. I checked their website and they were not taking any new orders at that time, and the price listed had gone up a little, but only a couple of bucks, which isn't bad considering what some people have been charging!:yup:
Yes, the are my favorite online dealer. Fair prices and good customer service.