Refreshing Letter from a Supplier

This is a discussion on Refreshing Letter from a Supplier within the Related Gear & Equipment forums, part of the Defensive Carry Discussions category; ...I've ordered from these folks online twice...excellent service...got this today by email: Dear Valued Customer, In the spring of ‘77, I left the Air Force ...

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Thread: Refreshing Letter from a Supplier

  1. #1
    VIP Member Array Snub44's Avatar
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    Refreshing Letter from a Supplier

    ...I've ordered from these folks online twice...excellent service...got this today by email:


    Dear Valued Customer,



    In the spring of ‘77, I left the Air Force and moved to Columbia, MO to pursue my dream of running a gun shop. You see, I’d always loved the outdoors; especially shooting and hunting. Some of my fondest childhood memories involve shooting and hunting with my dad and brothers. Then, as an adult, some of my greatest joys have come while shooting and hunting with my wife, my kids, my friends and now my grandkids. I love this industry, I love our way of life and I love serving Customers.



    Now, our way of life is being challenged like never before and our Customers are responding with a flood of orders. In the 35 years I’ve been in business, I’ve never seen anything like this.



    We’re monitoring the political environment, our industry’s capabilities and our business on a daily basis and making policy and process changes to better serve Customers. But please understand, while we’re still able to get most orders out the same day they’re placed, you may experience longer than normal wait times on the phone or when you chat with us on the web. Also, it’s taking us a few extra days to respond to emails. Finally, we’re out of a bunch of products I know you want which breaks my heart. And when we do get them in, they rarely spend the night in the building because they’re ordered almost immediately. We’re tirelessly working to get products in the door and out to Customers as fast as we can. But, until supply catches up with demand, we’re having to limit quantities and backorders on certain products.



    One thing we haven’t done is change our prices because of this surge in demand. Prices do change from time to time as they always have, but we’d never change prices because of something like this. Our pricing strategy is one of the reasons we’ve put quantity limits on certain products. We’ve all seen certain products selling two or three times higher than normal, and MidwayUSA doesn’t want to enable that type of activity. Also, we want to serve as many Customers as possible when we receive high-demand products. If it’s any consolation, none of our Employees can order products with quantity limits (myself included). We’ve all agreed to put Customers first. And that’s the way it’ll always be at MidwayUSA.



    As always, everything we do is intended to be in the best interest of our Customers and we’re eternally grateful for your patience and loyalty.




    Thanks for Your Business!







    Larry Potterfield,
    Founder and CEO of MidwayUSA










    5875 West Van Horn Tavern Rd.
    Columbia, MO 65203



    ©2013 MidwayUSA, Inc.
    All Rights Reserved.
    darbo likes this.

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  3. #2
    VIP Member Array Crowman's Avatar
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    Good for Midway........... I bought some 30 round magpuls(around $13 each) from them just before the "Big Bang".........
    "One of the greatest delusions in the world is the hope that the evils in this world are to be cured by legislation."
    --Thomas B. Reed, American Attorney

    Second Amendment -- Established December 15, 1791 and slowly eroded ever since What happened to "..... shall not be infringed."

  4. #3
    Member Array Foo909's Avatar
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    I've ordered from them several times, maybe 10, you'll not find a better online store than Midway. They also sponsor a ton of shows on the outdoor channel affiliated with the shooting sports.

    A class act indeed.

  5. #4
    Distinguished Member Array airslot's Avatar
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    Got the same letter. Been buying from them for a number of years. High class company with outstanding customer service.
    The situation will NEVER BE THE WAY YOU WANT, it WILL BE THE WAY IT IS. You must be FLEXIBLE ENOUGH TO ADAPT and just "DEAL WITH IT".

  6. #5
    Member Array GoSlow's Avatar
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    I purchase form them and I also agree "outstanding customer service"

  7. #6
    VIP Member Array dukalmighty's Avatar
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    I've been buying from them over 10 years,I will never forget the price gouging companies,it's one thing when your suppliers raise prices and you have to raise yours to keep up with the change it's another when the suppliers prices don't change,but you raise yours 300%,most people that pay those prices are the guys that would never buy it until they hear it's going to be banned or something,the people that would buy that product during normal times will probably refuse to do business with you once things settle down
    "Outside of the killings, Washington has one of the lowest crime rates in the country,"
    --Mayor Marion Barry, Washington , DC .

  8. #7
    Member Array Sharkman's Avatar
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    Stand up Guy and Company have been buying from them for 20 years never a problem
    Son remeber this and you will go far ........

    "The gunfight is in the head, not in the hands."
    +++++
    "God is Great... Beer is Good.... and People are Crazy"
    +++++

  9. #8
    VIP Member Array Taurahe's Avatar
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    love Midway USA
    ”God grants Liberty only to those who love it, and are always ready to guard and defend it.”
    ~Daniel Webster

    Your points are shallow... my points are Hollow....

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