Shooters Connection Review- Not So Good

This is a discussion on Shooters Connection Review- Not So Good within the Related Gear & Equipment forums, part of the Defensive Carry Discussions category; Shooters Connection Review- Not So Good Just went through a real hassle with my purchase and return of a Shooter’s Connection Bag. I had been ...

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Thread: Shooters Connection Review- Not So Good

  1. #1
    Member Array TEBozo's Avatar
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    Shooters Connection Review- Not So Good

    Shooters Connection Review- Not So Good


    Just went through a real hassle with my purchase and return of a Shooter’s Connection Bag. I had been trying to decide what range bag to purchase. Different people on different forums tout Bagmaster, Shooters Connection, etc and say very nice things about the ones that they have chosen. I ordered one because of some of the very nice things folks said about them. I thought that, if I didn’t like it, I could surely return it. There were not just a whole bunch of good photos that clearly indicated what the bag really looks like or how the interior works; you know, one has to get it on one’s hands to really evaluate the merchandise.

    WELL, WAS I WRONG! The hour that it came to my office, I opened it and quickly realized that it was not for me. Very nice construction, it was just too big and had too many small pockets that I would lose things in! I am sure that some just love it, but, like I said, it was just not for me.

    I called “Chuck” (I presume to be the owner) at Shooters Connection customer service and told him that I was surprised at the size and that I intended on returning it. He said that “everyone liked the pockets” and the size; at that point he was very nice. Thought about it for another hour and decided that it was not really what I liked and packed it up and shipped it back to him at my expense. Little did I realize (and it WAS my fault) that, at Shooter’s Connection, you DO NOT return things without a 20% charge!!! Yes, says so in the “Policy” section but I didn’t read it. BUYER BEWARE! Cost me return shipping plus a 20% charge on the restocking fee. Chuck emailed me right away and told me that he was enforcing it with no exception. I tried to find something on his website to trade out but he only had a white set of Pro Ears because he had some problems with them in the past. Not surprising.

    I am not ripping the bag, nor am I saying that Chuck did anything underhanded. I am only suggesting that you READ THE PRINT before you do business with Chuck at Shooter’s Connection. You order it-you have bought it….or at least 20% of it plus return shipping!!!
    Tom

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  3. #2
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    Array P95Carry's Avatar
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    Sorry to hear that but - for sure - ''read the small print'' ........ tho I am sure a lotta folks don't. Good reminder.

    Ever tried to read all the guff printed in micro text for credit card rules? Hopeless .... they could all but make you promise to sign your life away!!
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    Member Array Airedale's Avatar
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    I know Chuck (the owner) and shoot USPSA with him. His products are excellent and his customer service is known, throughout the action shooting community, to be excellent.

    IMO, to review his company as "not so good" is wrong. You received the product you ordered. His return policy is stated and return shipping for this situation is normal.

    For those who want more info on Shooters Connection feedback, the Enos forum is the place to go. I've never seen any negative feedback for Chuck.

    Dave

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    Ex Member Array azchevy's Avatar
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    Midway range bag and it is back on sale

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    Senior Member Array Shizzlemah's Avatar
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    So Chuck basically pocketed 20% for Tom to look at the bag for an hour ? That's kind of negative in my book... That bag is being sold again for full retail... Chuck is out nothing, just makes a little gouge for beer money and ill will.

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    Sounds as if Shooters Connection is enforcing their business practices. If you do not like em , shop elsewhere. Time is money and shipping and returned items lots of times costs money. Especially if a credit card was used.
    "In matters of style, swim with the current; in matters of principle, stand like a rock." Thomas Jefferson


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    Member Array TEBozo's Avatar
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    Dave: I Am Only Saying Caveat Emptor!!!!

    When you buy a bag from Chuck, you have bought the goods!! 20% plus reshipping is too much. It is stated on the website and I admitted it. Not a good policy and I do not want anyone to go shopping like I did and not understand the cost of ordering from Chuck without a full understaning of how he does business.
    The policy is not "customer friendly" and there isn't squat on his website to trade out for. Not a good merchant in my view.

    Tom

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    Shizzelmah

    Chuck DID say that , since I "ripped open the plastic bag" that he was going to have to sell it as a "return." BS. The plastic bag was sealed and there was NO way other than to "rip it open."

    Like I said, I shopped on the site 'til I was blue in the face and he has some parts and all but nothing that I could trade him. Just a royal pain in the butt to deal with and the business must be under capitalized or he wouldn't mess with customer ( "have such a "no return" policy ) as that.

    He might be great as a friend but to do business with him was a pain. It is important to me to makes sure that no one else doesn't read the Return Policies of Shooter's Connection.

    Tom

  10. #9
    Ex Member Array azchevy's Avatar
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    FYI I don't shop anyplace that charges a re-stocking fee. Too many options on the net to limit myself. Ordering over the internet when you haven't seen the product is risky.

    That being said if it said it on his website and you clicked OK and ordered I don't see how you can blame him.

    Plenty of other places to shop on the net. It was your choice. So you should really blame yourself instead of character bashing a vendor who did nothing and shipped the product as promised under the terms you agreed to.

    That is bad karma dude.

  11. #10
    Senior Member Array Shizzlemah's Avatar
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    Ordering online is different than in a store. You can't really evaluate it from a pic online (ie: size, as Tom noted). Get your hands on it and check it out. If Tom saw this bag in a store, he'd know in a second it if wasn't for him. He gave the vendor a shot, tried it out, and no dice, instantly didnt work...


    I only charge a restock fee if the customer is being a total ass - the charge is nothing but punitive. Yeah I am out the time lost to put items in a box and print a label. Big deal, a whole minute. Sometimes customers appreciate being non-screwed and order other things. Sometimes vendors just want to grab all the $$ they can. Here Chuch gets $25 in his pocket and lots of bad publicity.

    I hate restock fees. Anything I return goes back within 48 hours. I have paid one restock fee this year. $1200 order sat here for 3 months before I realized it was wrong... 20% hurt, but hey I could have flipped it next day for zero restocking. My penalty.

    If you went through the order process and didn't see the 20% rip, send a written letter to the company and call the credit card co. ASAP.

    But what I find interesting is the description of the bag doesn't list ANYTHING about size. Kind of a screwin' to ding a restock charge and not fully describe the items. Folks look at the pics online and just assume it works for them... Sometimes it's the responsibility of the vendor to educate the customer...

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    Member Array BILLYKALDRICH's Avatar
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    Great bags all the IPSC guys here use them.Nice and big. "Too big???" I don't get it. All I ever here from guys is they wish they had more room in the bag for competition.That is what the bag is for IPSC.IDPA, ect.I have a I-SHOT bag that I use and I like it and fill it to the brim.Great service with them also. Restock fee is the norm these days with all the finicky shoppers out there.Cannt blame a company for that they have to handle it again and make sure it is not broken or soiled ect. 20% was the cost of ya"lls education.
    RVN 68-69 101st Abn. Div. D Co. 101st Avn. Bn.

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    Member Array TEBozo's Avatar
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    <snip>That being said if it said it on his website and you clicked OK and ordered I don't see how you can blame him.<snip>

    I am not blaming him, I am saying that I was lazy and didn't look for the return policy. I am saying that they policy is BS but still I should have looked harder for it. I do not want anyone else getting in the trap that I put myself in. There are too many companies that one can do business with (instead of Shooter's Connection) that are customer friendly. Chuck acted like I was taking his last dime and maybe I was. Trying to squeeze a buck or two from selling bags and parts must be stressful and hard.


    <snip>If you went through the order process and didn't see the 20&#37; rip, send a written letter to the company and call the credit card co. ASAP.<snip>

    I did and Chuck said that he had "plenty of evidence" to show the credit card company that I was sunk. Like I said, this guy is not used to dealing with the public, I guess.


    As far as "bashing a vendor", prospective customers need to know from others how Chuck does business and that he MEANS business with his restocking fee. Lots of choices and Shooter's Connection will not be one of mine in the future, Enough said from me.

    Caveat Emptor.

    Tom

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    Ex Member Array azchevy's Avatar
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    Quote Originally Posted by TEBozo View Post
    <snip>That being said if it said it on his website and you clicked OK and ordered I don't see how you can blame him.<snip>

    I am not blaming him, I am saying that I was lazy and didn't look for the return policy. I am saying that they policy is BS but still I should have looked harder for it.
    That is fine but don't you think it's a little unfair to him, being a FAIR and HONEST business man who POSTED his policy CLEARLY on his website and you are giving him a bad review because YOU didn't look before you bought, even insinuating he is a bad vendor the thread title?

    I think that is a little unfair to him. If he lied to you, didn't ship your product in a timely manner, or didn't ship what you paid for and substituted it with a different product I could understand but to smear someone's name who was honest with you is just plain childish and uncalled for.

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    Member Array TEBozo's Avatar
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    Shooter's Connection has a bad return policy and prospective customers need to know that there are better on line vendors with which to do business. If you buy something from Shooter's Connection you cannot return it unless you pay a 20&#37; re-stocking fee! That is the message that I am getting across. My post said that it was "my bad" becasue I did not read the print. I am trying to save others from my fate.

    Also, Chuck acted like "I Gotcha'"!!! when I told him that it was enroute to him via UPS. If anyone does business with Chuck at Shooter's Connection, make sure that you are ready to pay 20% upon any return, "unless defective."

    Tom

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    Senior Member Array Pitmaster's Avatar
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    Quote Originally Posted by TEBozo View Post
    Shooter's Connection has a bad return policy and prospective customers need to know that there are better on line vendors with which to do business. If you buy something from Shooter's Connection you cannot return it unless you pay a 20% re-stocking fee! That is the message that I am getting across. My post said that it was "my bad" becasue I did not read the print. I am trying to save others from my fate.

    Also, Chuck acted like "I Gotcha'"!!! when I told him that it was enroute to him via UPS. If anyone does business with Chuck at Shooter's Connection, make sure that you are ready to pay 20% upon any return, "unless defective."

    Tom
    You should have put the bag up on eBay instead.
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