I bought a Surefire E2E Executive Elite flashlight about a year and a half ago. It has always worked flawlessly. Last night I was using it to find one of my cats (I know, go ahead and laugh), well the tail cap switch would not turn off! I tried several times and it just seemed stuck. So I just unscrewed the tail cap and let it sit.
This morning I called Surefire to see what could be done. I asked if I needed to send it back or whatever. The gentleman on the phone said to just hold on to the tail cap and that he would send me out a replacement ASAP. Unfortunately the tail cap for my model is on back order so it may take a couple of weeks to get here, but at no cost to me!
In the meantime, I will be using my G2 on a daily basis. The customer service here is truly AWESOME.