Surefire Customer Service
This is a discussion on Surefire Customer Service within the Related Gear & Equipment forums, part of the Defensive Carry Discussions category; I bought a Surefire E2E Executive Elite flashlight about a year and a half ago. It has always worked flawlessly. Last night I was using ...
March 10th, 2008 12:47 PM
Surefire Customer Service
I bought a Surefire E2E Executive Elite flashlight about a year and a half ago. It has always worked flawlessly. Last night I was using it to find one of my cats (I know, go ahead and laugh), well the tail cap switch would not turn off! I tried several times and it just seemed stuck. So I just unscrewed the tail cap and let it sit.
This morning I called Surefire to see what could be done. I asked if I needed to send it back or whatever. The gentleman on the phone said to just hold on to the tail cap and that he would send me out a replacement ASAP. Unfortunately the tail cap for my model is on back order so it may take a couple of weeks to get here, but at no cost to me!
In the meantime, I will be using my G2 on a daily basis. The customer service here is truly AWESOME.
March 10th, 2008 12:47 PM
March 10th, 2008 12:55 PM
It is very rare to find a company that will stand behind their product that well. esspecially after a year and a half. I have heard of Surefire lights being totally destroyed in combat that were replaced free of charge. That's awesome. Hopefully it won't take long to get your replacement tailcap, but at least you have a back-up.
March 10th, 2008 02:05 PM
I have a 6p I may need to call them about!
GUN CONTROL= I WANT TO BE THE ONE IN CONTROL OF THE GUN
A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed
March 10th, 2008 02:18 PM
Use my G2 on duty wouldn't trust any other brand
XD .45, Glock 23, SIG 229, Mossberg 590A, M&P 15 Rossi 641, RIA 1911
If You Want To Know The Mind Of A Man Listen To His Words
March 10th, 2008 03:32 PM
If you look at the very bottom of their web site (looks like a footer), you'll find the Surefire Guarantee:
"THE SUREFIRE NO-HASSLE GUARANTEE
Lamps will burn out and batteries will be used up.
Everything else is covered by our no-hassle guarantee:
If it breaks, we fix it."
And that is how it should be.
FWIW, I've seen a fair number of other cases where it takes a while to get the repair done, although I do think they expedite for deployed military. Best to have a backup.
March 10th, 2008 05:19 PM
I've had my G2 for about 2 years, no problems, love it,
the wife liked mine so I had to get her one too!
Certified Glock Armorer
not enough space for list, main gear: duty-G17, S&W 642 bug, 870, RRA AR-15; G30 off-duty
Independence is declared; it must be maintained. Sam Houston-3/2/1836
If loose gun laws are good for criminals why do criminals support gun control?
March 10th, 2008 08:47 PM
I bought an E2D a couple of months ago....got it home, opened it up, used it for 2 mins and the bulb went out. I called them up, told them what happened--interestingly, they asked me if it came in a box or blister pack--then sent me a new bulb at no cost.
Great customer service.
Mine came in a blister pack.
- know the difference
is a fancy name for crappy fighter
You have never lived until you have almost died. For those that have fought for it, life has a special flavor the protected will never know
March 11th, 2008 12:26 PM
Sounds like some crud built up in the switch area. Unscrew the tailcap and push the switch button out from the back of the light toward the inside. Clean it up and put it back together. It should work fine again. Been there and done it a few times over the years. Pocket carry gets a lot of lint build up.
Les Baer 45
N.R.A. Patron Life Member
March 13th, 2008 06:36 PM
I drove over mine with my semi and two trailers . Realized
l left it on ground at customer found the light still working with a cracked lens and some and some paint missing . That is after tractor and two trailers rolled over it l left it in front of steer tire after checking pressure . l called sure fire told them what happened and they replaced lens and cover free of charge . Just the best customer service ever an a heck of a light.
March 19th, 2008 04:25 PM
I had the same experience when the tailcap on my E2E locked up. They had me a new one within a week.
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