Surefire Customer Service

Surefire Customer Service

This is a discussion on Surefire Customer Service within the Related Gear & Equipment forums, part of the Defensive Carry Discussions category; I bought a Surefire E2E Executive Elite flashlight about a year and a half ago. It has always worked flawlessly. Last night I was using ...

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Thread: Surefire Customer Service

  1. #1
    Member Array keydet90's Avatar
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    Surefire Customer Service

    I bought a Surefire E2E Executive Elite flashlight about a year and a half ago. It has always worked flawlessly. Last night I was using it to find one of my cats (I know, go ahead and laugh), well the tail cap switch would not turn off! I tried several times and it just seemed stuck. So I just unscrewed the tail cap and let it sit.

    This morning I called Surefire to see what could be done. I asked if I needed to send it back or whatever. The gentleman on the phone said to just hold on to the tail cap and that he would send me out a replacement ASAP. Unfortunately the tail cap for my model is on back order so it may take a couple of weeks to get here, but at no cost to me!

    In the meantime, I will be using my G2 on a daily basis. The customer service here is truly AWESOME.


  2. #2
    VIP Member Array deadeye72's Avatar
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    It is very rare to find a company that will stand behind their product that well. esspecially after a year and a half. I have heard of Surefire lights being totally destroyed in combat that were replaced free of charge. That's awesome. Hopefully it won't take long to get your replacement tailcap, but at least you have a back-up.
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    VIP Member Array cdwolf's Avatar
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    I have a 6p I may need to call them about!
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    Distinguished Member Array XD 45's Avatar
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    Use my G2 on duty wouldn't trust any other brand
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  5. #5
    Senior Member Array bzdog's Avatar
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    If you look at the very bottom of their web site (looks like a footer), you'll find the Surefire Guarantee:

    "THE SUREFIRE NO-HASSLE GUARANTEE

    Lamps will burn out and batteries will be used up.
    Everything else is covered by our no-hassle guarantee:
    If it breaks, we fix it."

    And that is how it should be.

    FWIW, I've seen a fair number of other cases where it takes a while to get the repair done, although I do think they expedite for deployed military. Best to have a backup.

    -john

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    I've had my G2 for about 2 years, no problems, love it,
    the wife liked mine so I had to get her one too!
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    I bought an E2D a couple of months ago....got it home, opened it up, used it for 2 mins and the bulb went out. I called them up, told them what happened--interestingly, they asked me if it came in a box or blister pack--then sent me a new bulb at no cost.

    Great customer service.

    Mine came in a blister pack.
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  8. #8
    VIP Member Array Supertac45's Avatar
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    Sounds like some crud built up in the switch area. Unscrew the tailcap and push the switch button out from the back of the light toward the inside. Clean it up and put it back together. It should work fine again. Been there and done it a few times over the years. Pocket carry gets a lot of lint build up.
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  9. #9
    Member Array draco1's Avatar
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    I drove over mine with my semi and two trailers . Realized
    l left it on ground at customer found the light still working with a cracked lens and some and some paint missing . That is after tractor and two trailers rolled over it l left it in front of steer tire after checking pressure . l called sure fire told them what happened and they replaced lens and cover free of charge . Just the best customer service ever an a heck of a light.

  10. #10
    Member Array Breakdaddy's Avatar
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    Quote Originally Posted by keydet90 View Post
    I bought a Surefire E2E Executive Elite flashlight about a year and a half ago. It has always worked flawlessly. Last night I was using it to find one of my cats (I know, go ahead and laugh), well the tail cap switch would not turn off! I tried several times and it just seemed stuck. So I just unscrewed the tail cap and let it sit.

    This morning I called Surefire to see what could be done. I asked if I needed to send it back or whatever. The gentleman on the phone said to just hold on to the tail cap and that he would send me out a replacement ASAP. Unfortunately the tail cap for my model is on back order so it may take a couple of weeks to get here, but at no cost to me!

    In the meantime, I will be using my G2 on a daily basis. The customer service here is truly AWESOME.
    I had the same experience when the tailcap on my E2E locked up. They had me a new one within a week.

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