I want to share with the membership a problem that I've had with one of our forum sponsors, G&R Tactical. I have attempted to get Grant to resolve this issue privately, but to no avail - so with the permission of our Administrators, I will state here what has happened in an effort to have this situation remedied.
On July 7, C4IGrant posted his Surefire open box sale on several forums, including this one. I contacted him with several questions, all of which were answered relatively quickly, if not hurriedly. I asked, specifically, if he had any A2 Aviators with a black anodized finish. He replied that he had two A2s, one with yellow/green LEDs and a grey finish, and one with red LEDs and a black finish. I asked him to confirm that it was indeed black, and requested a picture. He assured me it was black, so, sight unseen, I called him and gave my CC information. The light arrived in great condition, new in box, but with one fault - it was not black, but grey. I contacted him and attached the following photographic proof of his error.
On top is my E2DL, anodized in black. In the plastic clamshell is the A2 - obviously, not black. When I told Grant that he had erred, he replied "it looked black in the shop." When I pressed the issue, I was informed that I was sent a brand new light in the package, not the open box one I paid for (implying that I should be happy I got something "better" than what I bought). I reiterated my displeasure, pointing out the fact that I did not want a grey A2, at all - the ONLY reason I placed the order was because of his statement that it was black. If I had wanted a grey A2, I would have bought one off of eBay or CPF for about $30 less than what I was charged through G&R.
So far, I have offered two solutions that I feel would be reasonable in this situation. As I was not the one who made an error, or just changed my mind, I do not feel that I should be liable for return shipping costs. I also understand that though Grant misrepresented the product to me, he is a small businessman that caters to our interests, and probably runs on thin margins as it is.
1. I asked Grant to pay return shipping of the light to him, as well as refunding me the full amount charged to my card. Grant replied that returns are charged a 15% restocking fee for "open box" merchandise - even though it was new in the package!
2. I then suggested to Grant that rather than refunding the full purchase price and returning the light, he simply refund the difference between what I paid and his cost on the light - effectively negating only his profit, but causing him no loss - in order for me to attempt to re-sell the light to recoup my costs. I feel this is reasonable because, as I stated earlier, the secondary market for this flashlight maxes out at about $100 - heck, they were available at Sportsman's Warehouse for $97 earlier this year! I would not be able to recoup the $133 that I am into the light for without an additional refund.
I received no further communication from Grant after this last message, which was sent nearly a week ago.
I know this is extremely minor to those that are fighting for holsters or refunds, and have been for months or years, but I feel this is a separate issue - the misrepresentation of a product, the inability to resolve a minor customer service issue, and the assumption that you know better than what the customer wants. I'm sorry to bring this to light, but I feel this is the last avenue for resolution that I have before contesting charges and contacting the Better Business Bureau.