How good is Dillion "No BS warranty?"

This is a discussion on How good is Dillion "No BS warranty?" within the Reloading forums, part of the Defensive Ammunition & Ballistics category; I have been cruising the forum here (I'm a new member), and read several threads about Dillions "NO BS warranty". One especially was this one. ...

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Thread: How good is Dillion "No BS warranty?"

  1. #1
    Member Array stargzer's Avatar
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    How good is Dillion "No BS warranty?"

    I have been cruising the forum here (I'm a new member), and read several threads about Dillions "NO BS warranty". One especially was this one.
    http://www.defensivecarry.com/vbulle...hlight=Dillion
    I just recently got back into reloading and wanted to setup my Dillion Rl550B. I ordered the video for this press to help me. Well, as it turns out I had about the same problem a jonnyrigger in the link above. Well, I just got off the phone with Gary of Dillion Presicion. He told me I had to buy the parts that were ruined. He told me they do not replace because of that type of situation. I am mad as heck right now and think that it is unfair for,I guess, some agents at Dillion to give one a replacement part....FREE.....and them another to say "TOO BAD" you need to pay. SO. Just how good is there so called "NO BS WARRANTY"? For me, It SUCKS!, but, I guess they got me by the you know what and I'll have to spring for those replacement parts. Anybody have this kind of experience? I hope Mike Dillion reads this stuff.
    Stargzer
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  3. #2
    VIP Member Array Rob72's Avatar
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    The linked thread doesn't have johnnyrigger stating a problem...?

    Sounds like something was damaged in setup?

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    Member Array stargzer's Avatar
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    try again, wrong name

    Quote Originally Posted by Rob72 View Post
    The linked thread doesn't have johnnyrigger stating a problem...?

    Sounds like something was damaged in setup?
    Sorry about that, It was DMan's thread
    Stargzer
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    I have two Square Deal B's.

    Over the years I think I've replaced every part on each of them, including a broken frame on one. Apart from pieces I've lost, I've never had to pay a penny. Thumbs up from me. Maybe you got someone having a bad day? It might be worth another try. If not happy, ask for Mike himself.
    CCW permit holder for Idaho, Utah, Pennsylvania, Maine and New Hampshire. I can carry in your country but not my own.

  6. #5
    VIP Member Array Redneck Repairs's Avatar
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    In my experiance Dillon does stand behind the products they sell . Were i to buy a high end reloading outfit ( not likely because i have a bud who dont even cahrge me the time ) i would go dillon . He traded into the first unit ( a .45 ) used ,and since he has bought new . I know him well , and have shot a lot of his " reloads " . Never had a problem . Dillon works , be it progressive or not .
    Just so all know , he just dropped .38 special and picked up .50 bmg . Now not that he runns the .50 on any progressive . However he now dont load his old .38 cases or mine . I suppose i could but he is 70 miles away . For myself , and for years i load rifle ammo on a single stage press . Partly because i can blackmail/ trade / beg even a custom run from a fella i trust when it comes to pistol . and secondairly i dont have the time to shot a thousand rounds a month in any caliber .

    The " NO BS " is just what it says . Its like wall mart , no matter what they will warranty products . I know at least one case where dillon paid for LEE dies . What dillon wont do is pay for our screwups . Blow up your new S&W or Ruger .. well damm we are sorry . Your AR chamber is out of spec .. well damm , see above . Dillon however will live to the warranty of the products they sell . The products are " right " . when they sell them and they stand by the product , they dont stand behind what you or me might do with it tho , and nor should they .
    Make sure you get full value out of today , Do something worthwhile, because what you do today will cost you one day off the rest of your life .
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    Member Array houdini's Avatar
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    they sand behind there words.

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    Distinguished Member Array JerryM's Avatar
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    In my experience the Dillon warranty is just what they say it is. I have never paid for any part that I needed replaced.

    Regards,
    Jerry

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    Member Array stargzer's Avatar
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    wrong csr

    Quote Originally Posted by JerryM View Post
    In my experience the Dillon warranty is just what they say it is. I have never paid for any part that I needed replaced.

    Regards,
    Jerry
    Well, Jerry, that's what I thought too. Especially when Dillion says NO BS. I always hear about how good they are. I must have gotten a new or maybe he was having a worse day than I was. Anyway, I believe you and all the rest. I wrote a letter to Mr. Dillion. Do you think he really reads letters sent to him....maybe a few? or hopefully all of them. I will see and let you guys know. or
    Stargzer
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    Member Array chuckE's Avatar
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    I remember 10+ years ago when I had the Colt .45, I was reloading using the Square Deal. IIRC, the SD was intended for light to moderate number of reloads. Well, my friend and I were reloading several times a month what the SD was intended for.

    After a year or so of reloading such quantity, some parts wore out. One of the things Dillon asked was, "how many rounds did we reload?". Of course we were honest and told them. Though they advised us that the SD was not meant for such heavy duty use, they sent us the parts free.
    Bitter and clinging to my guns and my religion.

  11. #10
    Distinguished Member Array JerryM's Avatar
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    Quote Originally Posted by stargzer View Post
    Well, Jerry, that's what I thought too. Especially when Dillion says NO BS. I always hear about how good they are. I must have gotten a new or maybe he was having a worse day than I was. Anyway, I believe you and all the rest. I wrote a letter to Mr. Dillion. Do you think he really reads letters sent to him....maybe a few? or hopefully all of them. I will see and let you guys know. or
    Thanks, and we will be interested to know the outcome. I recently had primers explode due to an adjustment of my 650 that caused the priming punch to be slightly off center. I had noticed that the primers were not seating smoothly, but thought it was tight primer pockets in the S&B cases. Evidently one went in with too much force and sudden enough to fire. Probably 50 were left, and all fired. Fortunately the steel outer cylinder prevented any safety problem.

    I called Dillon, and the rep said they were going to send a complete primer assembly. I figured the cylinder that holds the primers would be enough. All I had to do was remove the assembly, and install the new.
    I have had a couple of minor problems and none cost me a penny,

    I hope your situation ends up as well.

    Regards,
    Jerry

  12. #11
    Member Array dojpros's Avatar
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    Dillon is the best in the business. The tech help is top notch and can often get you back up and running over the phone.

  13. #12
    Senior Member Array Beans's Avatar
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    I have been using Dillon products for over 25 years starting with a 450 and ending up with several 650's & a 550B

    I have never had a problem with their NO BS warranty including a complete rebuilt of my 650. Broken springs, lost screws, powder bar spacing plugs, complete primer assembly. ( primers blew up in mine.) I only asked for the inter primer tube but was told I had to replace the whole assembly. Also other parts Etc.

    I am aware of a Dillion that was shot during a holdup of a sporting goods store and was repaired under a No BS warranty

    It didn't matter who answered the telephone, or what day of the week it was.

    You might have told them something you forgot to tell us
    Last edited by Beans; September 19th, 2008 at 02:27 AM. Reason: spelling

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    VIP Member Array Tubby45's Avatar
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    Stargzer, call Dillon at 1-800-223-4570 and ask for Gary Keift (kEEft). Tell him Adam from Freakshow Manufacturing (aka freakshow10mm) sent you to him. He will take care of you.
    07/02 FFL/SOT since 2006

  15. #14
    Member Array Mr. Chitlin's Avatar
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    My experience has been along the lines of everyone else. I have broken a few parts over the years and they send them right on out. I own a Super 1050 and a XL650. I overtightened the low primer sensor one time and broke it. They asked for my address. When I offered the CC number, the guy refused it, even though I broke the part. In my experiences, they have been top notch.

  16. #15
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    Same here. I damaged a few parts and admitted it was my own screw up. they send the parts for free with no hassles.
    "In matters of style, swim with the current; in matters of principle, stand like a rock." Thomas Jefferson


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