Cabelas - I need to rant.

[sgtD]

I had ordered 1 set of 30-06 dies, one set of .223 dies, 200 55 gr .223 fmj bullets, and a 30-06 case trimmer from Cabelas and it was to be picked up at the store so I wouldn't have to pay shipping, which is as much as a set of dies costs nowadays.

The 30-06 dies and case trimmer came in the other day, but the backorder date on the .223 dies and bullets were 6/29 and 5/29 respectively.

So, tonight I drive an hour to Cabelas to pick up my '06 dies and trimmer. While there, I walk back to the reloading section just to check if they have any RL-15 or primers (they didn't have either). Low and behold, there are four sets of the .223 dies I ordered on the shelf. Now how does it make sense to tell me that I have to wait until June 29th when there are four sets sitting on the shelf in the **** store where I am supposed to pick up my other stuff?

Long story short, I went ahead and bought a set of the .223 dies they had, along with some bullets that are different and more expensive than the ones I have ordered. Picked up my 30-06 stuff and now have to call and cancel the other set of dies that is still on backorder. What a nightmare.

I guess I am kinda happy though, becuase now I have some new stuff to play with that I didn't expect to have.

[DefensiveCarry.com]

[Cupcake]

That would kinda frustrate me too...I do understand that the stores and order stuff are pretty separate, but in the name of customers satisfaction...grow a few brain cells and have someone put your ordered ones on the self when they come in, so you can have yours now...

[oldogy]

Sounds like they need a better inventory system or business plan, maybe both. Inactive inventory sitting on a shelf costs them money and as you point out, does not bode well for customer satisfaction.
oldogy

[ccman]

Yes look on the bright side. You made the trip and it was not a waste of time. You got the stuff, cancel the order and enjoy what You got. Your lucky to have gone. Good deal.

[retsupt99]

That's the difference in working with a large company employee and the owner of a small gun shop. Guess who cares more about customer satisfaction?

Instead of making two trips, it's one trip and a phone call...it works!

[sniper58]

Cabela's customer service will probably do something for you (credit or money back) if you press the issue. Midway has pulled some strange stuff with me and, after I raised he!! I got a nice credit. Just a thought..............

[atctimmy]

Cabelas mail order and retail stores are two separate animals with two separate "warehouses". Yes they are the same company, but they run mostly independent of each other.

[Sheldon J]

Cabelas is over 125 miles one way, so if I want something from there it is always either catalog or phone call to store time.....

[cvhoss]

Sorry SgtD, but I don't really see this as poor customer service at all. By my count, Cabela's currently has about 29 stores open and operating across the country. Catalog and internet orders are shipped from warehouses, not from retail outlets. Given the quantity of orders they must process, it wouldn't be prudent to take every item from every order that isn't currently in warehouse stock and contact each store to see if they have one on the shelf. In-store stock and warehouse stock are two totally different animals. OTOH, glad you found at least part of what you were needing. .223 dies seem pretty scarce right now.

Hoss

[Tom G]

As my wife says" time to write a letter ". So far it has worked

[sgtD]

I'm over it now, and much calmer. I realize that the store and warehouse are separate. still, it would seem simple to have done what Cupcake said,(which is what I tried to ge them to do) but I guess that's against policy or something. That's how it goes when you're dealing with big companies I guess.

Happy to have the dies sooner than expected, and just took 100 pices of brass out of the tumbler. So I'll be loading some tonight for next Saturday's range session.

Maybe instead of canceling the other die order, I'll just wait for them to come in and then put them on ebay for 60 or 70 bucks.(insert evil laugh here) (wait, guilt kicking in) Nooo, no, no, that would just be wrong . . . (pondering) . . .or would it?