I want to relate my recent experience with Lee Precision and let others know how things went.
I use Lee Products a lot. All of my die sets are Lee. The only reloading tools I have that are not Lee products are my bullet puller (Cabelas), scale(RCBS), and some Cabelas case prep stuff and Dial Caliper. Everything else is Lee.
I had my first problem a few weeks back. My Savage model 10, .308 Winchester, evidently has a very tight chamber, so when resized brass was reloaded there was some friction in the chamber making the bolt harder to close than it should have been. I checked everything with claipers and it was all within SAAMI tolernaces, however not small enough to fit smoothly in my particular chamber like factory ammo does.
I went to Lee's website and follwed the instructions there, which were to send the die with two fired cases and one resized case. I sent the stuff with a note letting them know what the problem was.
I mailed it out on Wed afternoon and much to my suprise on Monday afternoon had a new die in the mailbox, sized for my chamber (close to min SAAMI spec).
I couldn't believe the turn around time. They also returned my 3 cases. Needless to say, I was impressed with the service I received and thought that the best thing to do would be to share my good experience with others.