Kudos for RCBS

This is a discussion on Kudos for RCBS within the Reloading forums, part of the Defensive Ammunition & Ballistics category; I had a plastic piece break on a RCBS PowerPull_BulletPuller the night before last. The plastic Cap on my bullet puller broke after some pretty ...

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Thread: Kudos for RCBS

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    Member Array mauser1959's Avatar
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    Kudos for RCBS

    I had a plastic piece break on a RCBS PowerPull_BulletPuller the night before last. The plastic Cap on my bullet puller broke after some pretty heavy blows (stripping part of the rims off of cartridges) on some to hot 9mms that I had loaded up. I was disgusted and was pounding the crap out of the hammer and the cap grenaded, I had hit the puller so hard that the snap made me think at first the cartridge had went off (not so , as I found the bullet and primed case). This morning I called RCBS and asked if it was possible to get a new cap as I hated to spend another $20 for a new puller, the customer service representative asked for my address and said he would be sending one out. Never asked me about abusing the puller or any such thing. I sure enjoy the service that I get from RCBS.:

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    Good companies are good companies. The word of mouth goodwill is worth more than the parts cost them.
    RCBS has an outstanding rep and is willing to go the extra step to maintain it.
    Retired USAF E-8. Avatar is OldVet from days long gone. Oh, to be young again.
    Paranoia strikes deep, into your heart it will creep. It starts when you're always afraid... "For What It's Worth" Buffalo Springfield

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    VIP Member Array Stevew's Avatar
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    I have told RCBS that I broke stuff by misusing it and they still sent me replacements for free. Great company. Great customer service. Been doing business with them for 34 years.
    Good people do not need laws to tell them to act responsibly, while bad people will find a way around laws. Plato

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    VIP Member Array frankmako's Avatar
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    yes, they will work with you on broken items.
    An armed man is a citizen. An unarmed man is a subject.

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