CS is top notch
This is a discussion on CS is top notch within the White Hat Holsters forums, part of the Site Sponsors category; I placed my order on 10/30/2013 for my Max Tuck holster. A few days later after watching videos and even more reviews, I decided I ...
November 6th, 2013 03:55 PM
CS is top notch
I placed my order on 10/30/2013 for my Max Tuck holster. A few days later after watching videos and even more reviews, I decided I wanted the "combat cut". I also forgot to ask for an NRA discount. So on Monday November 4th I gave White Hat a call around 7-8am TX time, and spoke with the nice young lady on the phone. She immediately made the change in my order for the "combat cut", and also told me she would add a note for the NRA discount to be refunded. I received the refund this morning! The customer service before I ordered and during my order has been A++ perfect. I am in no rush to receive the holster -- can't rush perfection! Thanks again everyone at White Hat.
Ps. I will post pics and a review on this forum. Maybe even an hd video of it in action if I get it in time before Thanks Giving vacation.
Expert in learning :)
December 5th, 2013 12:56 AM
February 25th, 2015 11:26 PM
Their customer service is the best. I use a whitehat OWB holster for EDC and I have cracked the kydex twice. Both times were definitely my fault and I told them I was willing to pay for a replacement kydex. Both times they responded quickly saying I have a lifetime warranty and they quickly sent out replacements. Top notch people over there!