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Maybe you are old hat to this and if so just ignore what I say:
The deal with custom holsters, custom grips, custom anything is this - order it and forget it. A watched pot never boils. Delivery time will be four times longer than what you are told and fretting over it won't make it go any faster. A craftsman can't make holsters AND spend all day on the phone or answering emails so every time you contact him you are bringing production to a complete standstill for everybody on the roster. Multiply that by 1000 and it's amazing they do any work at all.
Just my opinion.
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