Originally Posted by purpledragon

Well, they sent me a 2nd day air label, went to UPS, ALL handguns MUST go overnight, no exceptions, so the label is useless. On hold w/ S & W right now. UGH!

ETA: S&W has a 2nd day air waiver contract w/UPS, but UPS has failed to inform their customer service agents, the S&W agent told me they keep having this issue. I had to returm to UPS and have the agent call their contracts dept to verify that they do indeed have this waiver on contract with S&W. I am going to be emailing UPS tonight as this is poor service and lack of training. The UPS agent told me 2 previous folks had paid the approx $53 to send overnight when told it had to be overnight. I wasn't going to as it was a recall, but I wonder how many will pay without calling S&W.