Quote:
Originally Posted by Erik
I've used Rafter S for five or so transactions and always been satisfied, despite two of the type of unscheduled delays seemingly in line with the industry. Actually, come to think of it, "in line" isn't entirely accurate in that they were still delivered relatively quickly; certainly faster than my average from other comparable vendors. I'll certainly use them again and continue to recommend them.
An extra two days? Given the time lines often mentioned in threads concerning the better vendors, most could only hope or wish for that kind of dissatisfaction.
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Erik,
You are absolutely 100% wrong on this issue, sorry.
I am the one that told A.A. to watch out for hinky business with Rafter S. Why? Because they played the identical game with me a month or so ago. Turns out I was correct when I told A.A. to watch his credit card. Too bad he didn't catch it before the charge.
I am also a prior customer of theirs and was appalled to find out how drastically their business ethics had changed. I started getting bad vibes from them after several "It will ship out", "We had a problem with your address", etc. BS lines. I asked here and found out that they had gone downhill.
I had not dealt or inquired with them in several years and ordered from Della via phone based on my previous dealings. Little did I know I was in for one story after another.
I wasted no time in calling my credit card company and within 24 hrs, my money was back in my account.
Get greedy and play games with customers money, you are playing with fire. (complaints) Eventually, the fire will grow so intense that your business will go up in flames. (complaints on the internet is a powerful tool)
Too bad, as they had a good thing going.