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I have heard their CS is outstanding. I emailed him a week or so ago about the current wait time for a mag holder, their response to my email was literally in a few minutes. While I don't have the need or funds for a custom leather holster, I can assure you they are top of my list when I need one.
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Smith & Wesson M&P9c  Crossbreed Supertuck
EDC Light:Nitecore EX10 R2
EDC Knife:Remington Sportsman Series
“If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and never will be.”
--Thomas Jefferson 1816
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