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I just called today (06/18/2009) to inquire about my PPK which was received by S&W on 04/13/2009 (9 1/2 weeks ago) and was told that they were waiting on another shipment of springs and it would be at least 2-3 more weeks.
S&W may have great service on an individual warranty repair but IMO, their handling of this recall has been less than stellar. A lot of people gave Ruger flack for the SR-9 and LCP recalls, but I had my LCP back in 6 days. I think S&W could take some lessons from Ruger on customer service in handling a recall.
Hoss
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I ain't as good as I once was, but I'm as good once as I always was
Sig 239 SAS 40 S&W / Sig 239 9mm / Kahr PM-9 / Walther PPS .40 / Sig P-245 / Ruger LCP
Beretta Tomcat / Walther PPK / BDA 380 / Taurus 85 / Kel-Tec PF-9 / Am. Derringer 357
NRA Life Member
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