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I went through this process with S&W. My gun looked about the same as your weapon when it had a catastrophic failure. It took 4 months to resolve the issue and only got resolved because the VP. of Marketing got involved.
Contact S&W customer service at 1-800-331-0852 and tell them the weapon failed and request a UPS shipping label to return the weapon. It will be inspected and X-rayed at the MET lab. That process should not take any longer than 2 weeks, no matter how busy they claim to be. Two things will happen next; either they will send you a new weapon or after the report comes back the finger pointing will begin. They will probably tell you it's an ammo related failure blah, blah, blah and offer to sell you a new gun at a discount of around $900. If you ask for a supervisor and get Kate Fredette (kfredette@smith-wesson.com), prepare for war! She won't return your phone calls or emails in a timely manner. Document everything you do with her. I only communicated with her via email after talking to her on the phone twice.
She will try to wear you down with time and drag this process out, you have to stay after them and not give up.
At the same time I would also do the following:
Contact Remington Ammunition plant at 501-676-3161 and ask for Steve Buckingham. Tell him you had a catastrophic weapon failure and you want them to test the remaining ammo that was in the weapon. He will probably ask you for the lot number on the ammo box etc... It's great you have pictures- send those along with the ammo when they send you a letter with the shipping label. They will also want the incident round, which probably is jammed in the weapon. Request S&W to remove the incident round from the weapon and ship it directly to Remington. Make sure you request everything in email so you have documentation.
Good Luck, I hope you get this resolved quickly, I'm sure it will go smoother for you since you know how the game will be played ahead of time.
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