Quote:
Originally Posted by dr_cmg
Kevin, we will allow reviews of customer service problems, but only after the fact. We will remove any post that is relating a current problem. We will not be anyones customer service department. If a user wants to post a review saying the holster is great, but that the service he received was not what he expected that is OK. We think that our members deserve to know what kind of service they will receive from makers. A flame couched in the terms of a review will be disappear just as fast as a current customer service post.
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I agree with this completely. It could, potentially, burn me down the road, but that would be my fault. We do a BUNCH of holster/belt/accessory reviews and I personally think it's an important part of the forum. Kevin certainly has nothing to worry about--he does beautiful work, and he under-promises and over-delivers. His customers dote on him.