First I would like to say that the holster and belt I got from H.B.E. was and still is a fantastic piece of leather work. I am more than just pleased with the craftsmanship and quality.
But, unfortunately, due to some of the same delay and communication issues I can definitely say that I won't be ordering from H.B.E. when I need another holster.
(My thread from 2006
Negative experience with H.B.E. Leatherworks)
Also, I think 'Problem" threads like this are just as important as the "I had a GREAT experience with XYZ Inc.". Flaming and ranting are not necessary, but having this information available is very valuable.