DefensiveCarry Concealed Carry Forum - View Single Post

AutoFan · June 18th, 2007, 12:15 PM

In early June of 2006 I ordered an OWB service grade holster for my Kahr P9, along with a belt and magazine carrier from Brommeland Gun Leather. I was quoted an estimated delivery time of about 2 months. I finally received it on June 6th 2007. During the 10 months between the estimated and actual delivery dates I contacted Gary Brommeland 3 times and each time I was told a (different) reason for the delay and that it would ship in a few weeks. In May 2007 I was surfing another gun forum and a poster there was happily showing pictures of his Brommeland holster products he had ordered 6 months ago! After confirming the information with the poster, I sent an e-mail to Brommeland Gun Leather instructing them to send the belt that was done (according to their last reply 2 months prior) and cancelling the rest of my order. In return I got a somewhat hostile e-mail from Gary stating that my holster and mag carrier were drying (what a coincidence!) and he could not eat the cost of the holster and mag carrier. We agreed that should the entire order not ship on Friday of that week, I would get a full refund. My order did ship on Friday of that week, and after a missed delivery by USPS, I received my complete order last week. The belt was the condition you expect a newly purchased belt to be, but the holster and mag carrier were still in the condition I would call damp - like just polished shoes. The quality of the work is good, but not up to the level of "it was worth the wait". The Mitch Rosen holster I purchased in the interim had just as good quality and delivered ahead of schedule.

I also bought sights from Brommeland Gun Leather during this past year, and again, I had to call them when someone posted about getting theirs and a couple of weeks had passed before I saw the post here. The delay was not Brommeland's fault, but they collect your contact information (name, address, phone number and e-mail) at the time you order and charge your credit card up front. They could easily do an e-mailing with an FYI when there are issues (instead of having to read this forum to find them out), or give you the option to cancel when delays run into months. I would give them a B+ on the quality of product, and a D- on customer service.

I understand Gary has had some problems this last year, and took those into account before I tried to cancel my order.

June 18th, 2007, 12:15 PM	#22
AutoFan Senior Member Join Date: Mar 2005 Location: The Sunshine State Posts: 928	In early June of 2006 I ordered an OWB service grade holster for my Kahr P9, along with a belt and magazine carrier from Brommeland Gun Leather. I was quoted an estimated delivery time of about 2 months. I finally received it on June 6th 2007. During the 10 months between the estimated and actual delivery dates I contacted Gary Brommeland 3 times and each time I was told a (different) reason for the delay and that it would ship in a few weeks. In May 2007 I was surfing another gun forum and a poster there was happily showing pictures of his Brommeland holster products he had ordered 6 months ago! After confirming the information with the poster, I sent an e-mail to Brommeland Gun Leather instructing them to send the belt that was done (according to their last reply 2 months prior) and cancelling the rest of my order. In return I got a somewhat hostile e-mail from Gary stating that my holster and mag carrier were drying (what a coincidence!) and he could not eat the cost of the holster and mag carrier. We agreed that should the entire order not ship on Friday of that week, I would get a full refund. My order did ship on Friday of that week, and after a missed delivery by USPS, I received my complete order last week. The belt was the condition you expect a newly purchased belt to be, but the holster and mag carrier were still in the condition I would call damp - like just polished shoes. The quality of the work is good, but not up to the level of "it was worth the wait". The Mitch Rosen holster I purchased in the interim had just as good quality and delivered ahead of schedule. I also bought sights from Brommeland Gun Leather during this past year, and again, I had to call them when someone posted about getting theirs and a couple of weeks had passed before I saw the post here. The delay was not Brommeland's fault, but they collect your contact information (name, address, phone number and e-mail) at the time you order and charge your credit card up front. They could easily do an e-mailing with an FYI when there are issues (instead of having to read this forum to find them out), or give you the option to cancel when delays run into months. I would give them a B+ on the quality of product, and a D- on customer service. I understand Gary has had some problems this last year, and took those into account before I tried to cancel my order.