Originally Posted by sdr7871

Well, I suppose this an inherent "theme" with "custom holster" craftsmen. I must say I am somewhat disappointed in the lack of "customer care and service" they give.(Yes, I understand I am generalizing) Allow me to expound. Having served in the retail industry for 27 years I believe I can speak a thing or two about customer service. What we are witnessing here is a lack of business acumen and awareness of a customers expectations. I do indeed get the sense that these "craftsmen" truly believe they are doing us "customers" a favor. They would expect us to tolerate poor service and lack of communication because they are " craftsmen" and their work takes much time. How dare us to demand simple straight forward answers to our questions! The gall of us "customers" to even question their integrity or sincerity! Mr. Bulman and others(you know who you are).The time has come for the complacency and apathy on your parts to END. We are the ones that keep you in business.WE are the ones that extoll your work to others so youmay garner more business. Do not attempt to insult our intelligence anymore with excuses and inane laments. Deliver the products that have been ordered in good faith and do so in a timely fashion. If you have issues then simply COMMUNICATE with your customer. Sounds fairly simple right? Well then...... get to it OK?