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I own my own business and have had problems with suppliers, but that doesn't mean that I don't communicate with my customers. In fact there was one event where it was two weeks later than what I had told the customer when their order would be filled. I was in constant communication, me calling them not them calling me!!. I explained to the customer that it was not my fault and what had happened, I then gave them the order at no cost.They looked at me puzzled, said they had never had somebody do this before. I explained that I valued my reputation as a honest businessman more than the money from one order. You know what happened? That one customer has sent me numerous friends and family members that have placed orders with me. This is just basic good business. I would never do business with a company that didn't post their phone number. This is simply bad business and I would want a full refund, no excuses for this type of behavior. I would call my CC and reverse the transactions and I would let the vendor know that I have done so.
Good Luck to you all, and thank you and this forum for allowing folks to warn others about poor customer service.
Hey Fed Wif Sig,
Why not Pm these members and give them your buddies phone number? Shouldn't a customer be able to speak to the company who they have given their hard earned money to? Just a thought.
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When Seconds Count, The Cops Are Just Minutes Away!!
Carry On!
NCHornet
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