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Ray, I'm not sure I understand. People paid money for a product that was, at least in my case, never delivered. If Amazon or LL Bean did this on a regular basis, law enforcement would be looking into the matter. It appears others have experienced serious problems with the same maker. Further, a few other custom makers seem to be in "over their heads" regarding delivery times.
Alerting others to a maker repeatedly engaging in questionable business practices is a good deed, in my opinion.
I can wait for good leather and can forgive the occasional lapse in judgement. That is not the problem here.
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