JerryM

In late Feb Brock Morgan, Bluegrass Holsters, came to our attention here, and within the next few weeks his holsters received some excellent reviews.

Brock posted information as to payment policies and delivery times on 25 Feb. as he referred us to his FAQ on his site.

Quote:
Turnaround Times and Payment Policy
Currently turnaround is only about two weeks from order to delivery. In most cases this is less.

Unless otherwise stated to the customer in advance, all orders will be charged just prior to beginning the customer's order. This has been the hold up with the web site as I have insisted that the shopping cart NOT charge the customer at the time of their order. Typically the idea is that the customer will be notified a day or two in advance of their scheduled holster build...in that email they will be offered the chance to 1) cancel their order with a returned email; 2) to change any options (firearm model, color, style, etc); 3) do nothing and keep the order as previously submitted at which time the order will be charged within 24-48 hours after submission of the email. End Quote

I posted on 9 March asking about a holster for a M60 3 inch. Shortly after that Brock and I talked on the telephone about the specs. He was very diligent and he got his pattern gun and I got my M60 and we took some measurements so that he could get the holster right.

I had expected, although I did not ask and he did not so state, that it would take 2-3 weeks at that time. I was not concerned as to the exact time considering that he might have a lot of orders.

On March 25th Brock charged my CC. I learned of this as I called him to find out what card I had used as one of my cards was upgraded and the number changed, and I did not want it to be refused. I had used a different card so there was no problem.
He did not follow the policy that he stated on his site and reproduced above. Evidently if I had not called I would not have known my CC was charged.

I got an email, and phone call from Brock on the 15th of April. He said that he had "trouble with the new conditioner and sealant that was being custom developed for me.....set me back 30 some holsters that I had to start remaking overnight."

He stated he expected to ship my holster by the following Thursday, the 17th .

On his site he states, “Typical delivery time from date of charge is 10-15 days”
As of May 13th the holster has not been delivered, and I have not heard anything as to the status. I have sent either 2 or 3 emails recently to Brock requesting status, but no reply has been received. Since it has been over 45 days since he charged my CC, and three times his max as stated on his site, and no delivery or communication I have lost patience with his lack of responsiveness.

I am aware of a problem with supplies, and that he may have had an emergency recently. I understand such problems, but not the total lack of communication to the customer.
In my last email I informed Brock that he had not shown the integrity I expect and require of the people with whom I deal.
Brock’s integrity and ethical practices are in question as far as I am concerned. Integrity not only is concerned with money, but also doing what you say you will do. Brock has failed that test, and I will no longer deal with or recommend him regardless of the quality of his work.

Brock, if you read this I will give you the choice of either sending my holster this week or refunding the charge on my CC.
Regards, Jerry