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i mis-typed in my post, my ruger was picked up 11/19 not 12/19, and its still not back yet, going on 7 weeks on a "7 day turnaround"
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I'd want an explanation, and not from the receptionist. Sounds to me like they lost it, and are stonewalling you. If people are getting theirs back in two weeks, theirs have to be done after yours. Do they admit to having yours? Tell them to return it or replace it.