Walther PPK and PPK/S Recall - Page 7

cvhoss · June 18th, 2009, 01:49 PM

I just called today (06/18/2009) to inquire about my PPK which was received by S&W on 04/13/2009 (9 1/2 weeks ago) and was told that they were waiting on another shipment of springs and it would be at least 2-3 more weeks.

S&W may have great service on an individual warranty repair but IMO, their handling of this recall has been less than stellar. A lot of people gave Ruger flack for the SR-9 and LCP recalls, but I had my LCP back in 6 days. I think S&W could take some lessons from Ruger on customer service in handling a recall.

Hoss

jaredpointer · June 23rd, 2009, 02:49 PM

My wife just signed for mine back home. I'll get to check it out and report on it this afternoon. For some reason, they shipped it back via FedEx.

jaredpointer · June 23rd, 2009, 11:07 PM

Got mine back with the recall work done, the ramp polished, and a new grip (original black plastic grip had cracked).

eethomas · June 25th, 2009, 05:00 PM

Finally got mine back yesterday with a polished ramp and recall work done.

FlyboyLDB · July 1st, 2009, 01:42 PM

For those getting theirs back, please post when you sent it in. It might give the ones still waiting an idea of the time line. Thanks

utahclark · July 1st, 2009, 06:46 PM

I sent my PPK to Smith 3 months ago. I was just told they have not started working on them and they are testing the springs. When they will start who knows.

texas · July 2nd, 2009, 03:28 PM

they have had mine since may 19. told me yesyerday it would be another month.

eethomas · July 3rd, 2009, 10:40 AM

Quote:

Originally Posted by FlyboyLDB

For those getting theirs back, please post when you sent it in. It might give the ones still waiting an idea of the time line. Thanks

Mine was sent off 3/26, and I received it back on 6/24

jaredpointer · July 6th, 2009, 03:33 PM

Mine was sent off in March, right after I got the recall notice. Received it back in June. Somewhere in the neighborhood of 3 months.

ctr · July 8th, 2009, 06:57 PM

S&W received mine the first week in April. I called customer service yesterday to check on the status. CS rep reported they have not started work on any PPK, only the PPK/S so far. They said it would be another 2 - 3 weeks before the PPK's are started. Like I said before, I won't buy another Walther.

June 18th, 2009, 01:49 PM	#61
cvhoss Distinguished Member Join Date: Feb 2007 Location: Kansas Posts: 1,785	I just called today (06/18/2009) to inquire about my PPK which was received by S&W on 04/13/2009 (9 1/2 weeks ago) and was told that they were waiting on another shipment of springs and it would be at least 2-3 more weeks. S&W may have great service on an individual warranty repair but IMO, their handling of this recall has been less than stellar. A lot of people gave Ruger flack for the SR-9 and LCP recalls, but I had my LCP back in 6 days. I think S&W could take some lessons from Ruger on customer service in handling a recall. Hoss __________________ I ain't as good as I once was, but I'm as good once as I always was Sig 239 SAS 40 S&W / Sig 239 9mm / Kahr PM-9 / Walther PPS .40 / Sig P-245 / Ruger LCP Beretta Tomcat / Walther PPK / BDA 380 / Taurus 85 / Kel-Tec PF-9 / Am. Derringer 357 NRA Life Member My Web Site

June 25th, 2009, 05:00 PM	#64
eethomas Member Join Date: Mar 2008 Location: North Las Vegas Posts: 84	Finally got mine back yesterday with a polished ramp and recall work done. __________________ IF YOU STAY READY, YOU AIN'T GOT TO GET READY

July 1st, 2009, 06:46 PM	#66
utahclark New Member Join Date: Jul 2009 Location: Utah Posts: 1	PPK Recall I sent my PPK to Smith 3 months ago. I was just told they have not started working on them and they are testing the springs. When they will start who knows.

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June 23rd, 2009, 02:49 PM	#62
jaredpointer Member Join Date: Nov 2008 Location: Alabama Posts: 22	My wife just signed for mine back home. I'll get to check it out and report on it this afternoon. For some reason, they shipped it back via FedEx.

June 23rd, 2009, 11:07 PM	#63
jaredpointer Member Join Date: Nov 2008 Location: Alabama Posts: 22	Got mine back with the recall work done, the ramp polished, and a new grip (original black plastic grip had cracked).

July 1st, 2009, 01:42 PM	#65
FlyboyLDB Senior Member Join Date: Jul 2007 Location: GA Posts: 848	For those getting theirs back, please post when you sent it in. It might give the ones still waiting an idea of the time line. Thanks

July 2nd, 2009, 03:28 PM	#67
texas New Member Join Date: Jun 2009 Location: Washington state Posts: 7	they have had mine since may 19. told me yesyerday it would be another month.

July 6th, 2009, 03:33 PM	#69
jaredpointer Member Join Date: Nov 2008 Location: Alabama Posts: 22	Mine was sent off in March, right after I got the recall notice. Received it back in June. Somewhere in the neighborhood of 3 months.

July 8th, 2009, 06:57 PM	#70
ctr Member Join Date: Aug 2007 Location: Virginia Posts: 478	S&W received mine the first week in April. I called customer service yesterday to check on the status. CS rep reported they have not started work on any PPK, only the PPK/S so far. They said it would be another 2 - 3 weeks before the PPK's are started. Like I said before, I won't buy another Walther.