Eric Larson---HBE Leather

C.W. Fischer · March 5th, 2007, 02:14 PM

Had a chance to speak to Eric regarding my holster order. He has had a negative situation I was unaware of.

See my earlier post.

We resolved the problem with my order and I am looking forward to my new holster delivery.

All is well.

Chuck Fischer

kpw · March 5th, 2007, 04:50 PM

Good to hear. From all accounts I hear, he's one of the good guys and stuff happens to good guys, too. Sure makes some good looking leather.

dr_cmg · March 5th, 2007, 05:02 PM

Chuck, thanks for post this. It makes a difference in how folks see our holster makers.

jarhead79 · March 5th, 2007, 06:39 PM

Let's just say Eric has his fair share of bad luck. He works his butt off trying to get caught up, though. I'll give him that.

JimmyC4 · March 5th, 2007, 08:44 PM

I looked at the other locked thread after seeing this one. I also recall past difficulties folks voiced about communicating with this business.

While I don't have an axe to grind with any holster maker, perhaps if Mr. Larson communicated better with his customers we'd not see their ire expressed on this forum. His "bad luck" is regrettable, but there's nothing that will maintain loyalty in a customer base like straightforward communication. (Yes, I've been in business, and know about these things!)

From what I've read here, I'm sure he is a "good guy", but that's not the issue. I personally appreciate the "customer feedback" that I've read, since it could weigh into my decision about where to do business some time in the future.

Flame away...

Eric Larsen · March 5th, 2007, 08:59 PM

Great points all of you....both good and bad. I do understand that customer service has to be above board...and it really has been with most of my customers. There have been a few that seem to have slipped through the cracks and cant blame anyone but myself. Ill just do the best I can and keep that trend going.

Shoot well and god bless

clifford3355 · March 5th, 2007, 09:54 PM

I agree with Jimmy C I was one of the customers that fell through the cracks for 8 months.For this reason I willnever deal with HBE again.

Eric Larsen · March 5th, 2007, 10:51 PM

Yep, Clifford I know. You and others as well, Im the first to admit Ive screwed up in the past and did somethings I wont do again.

Ive done what I can to rectify these things. Ive refunded money along with free holsters, given mag pouches away etc.....

Somethings are in my control and some arent. Some things are directly my fault and some arent. Im very sorry for any problems Ive created in the past and am doing my best to not do these things again in the future. Thats all I can do.........

Im very aware my reputation has been tainted by negative press....and trust me, I know its not over yet...it may never be.

My communication with customers is better than its been in years, my designs and work are also better than ever. If I continue making holsters then thats the way it works out.......if not, then thats just the way it goes.

Shoot well and god bless

AnimalKracker · March 5th, 2007, 11:19 PM

All I'll add to this is having several of Eric's holsters and several more on order. They are worth a couple of phone calls and the wait.

kpw · March 5th, 2007, 11:40 PM

It took me 3 years to try get a holster back from repair from a well known maker that was in the business since I was a kid. He had some personal issues that got in his way. When he did finally get back to me, he was honest and upright about it. He lost my holster. He didn't remember much about it and took my word on faith. He replaced it with a brand new one and a huge discount for another order. He did more than right by me, I ordered more from him and I would today if he started making leather again. A man can make mistakes, we all do. It's what he does to make ammends that makes the man.
Mr. Larsen, you have my order.

March 5th, 2007, 02:14 PM	#1
C.W. Fischer New Member Join Date: Jan 2007 Location: Oregon Posts: 6	Eric Larson---HBE Leather Had a chance to speak to Eric regarding my holster order. He has had a negative situation I was unaware of. See my earlier post. We resolved the problem with my order and I am looking forward to my new holster delivery. All is well. Chuck Fischer

March 5th, 2007, 05:02 PM	#3
dr_cmg Lead Moderator Join Date: Feb 2006 Location: Alabama Posts: 9,597	Chuck, thanks for post this. It makes a difference in how folks see our holster makers. __________________ George Two things are infinite: the universe and human stupidity; and I'm not sure about the universe. Albert Einstein

March 5th, 2007, 06:39 PM	#4
jarhead79 Distinguished Member Join Date: Dec 2005 Location: Stansbury Park, UT Posts: 1,298	Let's just say Eric has his fair share of bad luck. He works his butt off trying to get caught up, though. I'll give him that. __________________ Sig P239 9mm Bersa Thunder.45 Ruger SP101 .38 SPL Glock 36 (night sites) UBG Holsters current wait time as of 7-16-2009: 3-5 weeks.

March 5th, 2007, 08:44 PM	#5
JimmyC4 Distinguished Member Join Date: Apr 2006 Location: Minnesnowta Posts: 1,864	I looked at the other locked thread after seeing this one. I also recall past difficulties folks voiced about communicating with this business. While I don't have an axe to grind with any holster maker, perhaps if Mr. Larson communicated better with his customers we'd not see their ire expressed on this forum. His "bad luck" is regrettable, but there's nothing that will maintain loyalty in a customer base like straightforward communication. (Yes, I've been in business, and know about these things!) From what I've read here, I'm sure he is a "good guy", but that's not the issue. I personally appreciate the "customer feedback" that I've read, since it could weigh into my decision about where to do business some time in the future. Flame away... __________________ "It's a big gun when I carry it, it is also a big gun when I take it out” – Clint Smith

March 5th, 2007, 08:59 PM	#6
Eric Larsen Senior Member Join Date: May 2005 Location: WoodsX Ut Posts: 769	Great points all of you....both good and bad. I do understand that customer service has to be above board...and it really has been with most of my customers. There have been a few that seem to have slipped through the cracks and cant blame anyone but myself. Ill just do the best I can and keep that trend going. Shoot well and god bless __________________ If you choose not to decide, you still have made a choice..........Rush

March 5th, 2007, 04:50 PM	#2
kpw Senior Member Join Date: Feb 2007 Location: PA Posts: 1,116	Good to hear. From all accounts I hear, he's one of the good guys and stuff happens to good guys, too. Sure makes some good looking leather.

March 5th, 2007, 09:54 PM	#7
clifford3355 Member Join Date: Feb 2006 Location: N.Jackson,Ohio Posts: 21	I agree with Jimmy C I was one of the customers that fell through the cracks for 8 months.For this reason I willnever deal with HBE again.

March 5th, 2007, 10:51 PM	#8
Eric Larsen Senior Member Join Date: May 2005 Location: WoodsX Ut Posts: 769	Yep, Clifford I know. You and others as well, Im the first to admit Ive screwed up in the past and did somethings I wont do again. Ive done what I can to rectify these things. Ive refunded money along with free holsters, given mag pouches away etc..... Somethings are in my control and some arent. Some things are directly my fault and some arent. Im very sorry for any problems Ive created in the past and am doing my best to not do these things again in the future. Thats all I can do......... Im very aware my reputation has been tainted by negative press....and trust me, I know its not over yet...it may never be. My communication with customers is better than its been in years, my designs and work are also better than ever. If I continue making holsters then thats the way it works out.......if not, then thats just the way it goes. Shoot well and god bless __________________ If you choose not to decide, you still have made a choice..........Rush Last edited by Eric Larsen; March 5th, 2007 at 11:09 PM..

March 5th, 2007, 11:19 PM	#9
AnimalKracker Distinguished Member Join Date: Sep 2005 Location: Eastern Arkansas Posts: 1,382	All I'll add to this is having several of Eric's holsters and several more on order. They are worth a couple of phone calls and the wait.

March 5th, 2007, 11:40 PM	#10
kpw Senior Member Join Date: Feb 2007 Location: PA Posts: 1,116	It took me 3 years to try get a holster back from repair from a well known maker that was in the business since I was a kid. He had some personal issues that got in his way. When he did finally get back to me, he was honest and upright about it. He lost my holster. He didn't remember much about it and took my word on faith. He replaced it with a brand new one and a huge discount for another order. He did more than right by me, I ordered more from him and I would today if he started making leather again. A man can make mistakes, we all do. It's what he does to make ammends that makes the man. Mr. Larsen, you have my order.

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