Originally Posted by cracker

I ordered a holster on 2-22-2007 and was promised it delivered to my door in 13-15 weeks. As of this date, no holster. I haven't inquired about it's status because it will delay delivery or so they say. My order has been in the finishing/shipping stage for 3 weeks. I hope it is worth it. A personal email would have been nice to say the product was going to be delayed, but I guess customer service is not a priority with alot of these caftsmen. I do however want to give Nate at UBG a huge pat on the back because he delivers what he promises and at a very high quality.

Originally Posted by Bluegrass Holsters

First to Hitchking....the story as you described it is not entirely accurate, however, according the US Postal service your holster arrived at the post office in your city today.

>>Label/Receipt Number: 0703 8555 7491 4360 9109
Status: Arrival at Unit

Your item arrived at 8:58 AM on May 15, 2008 in OLD BETHPAGE, NY 11804. Information, if available, is updated every evening. Please check again later. <<

Your delay was caused by the fact that you insisted on sending a check which originally never arrived (second check did, obviously) , and as such I did not start your holsters until payment was completed. The same goes for folks with credit card orders....I charge just before I start working on the holsters. Checks add an additional burden to both me and the customer as I will have to wait until they clear before I start work. Yours was the exception as I do not take checks.

Regardless of the specific details either of us remember, the holsters were made in a timely manner and sent to you. The only real hitch was that they were ready a couple business days in advance of the actual mailing and left on my bench while attending to a family matter....the holster was obviously mailed when I arrived back in town and your were advised of the mailing and given the USPS delivery number. No tracking is available until after it is delivered which occurred this morning. I could ship UPS but choose not to in order to save money for the customer....that option is always available along with overnight US mail if a customer desires.


For Jerry......As you stated, your holster was one which was ruined in the finish fiasco. You should of received an email explaining that, however, a phone call would have been better. Unfortunately it was really impossible to make a phone call to each customer given my penchant for being unable to get off a call once I start....and calling 50 some customers was not going to work.

This being said however, your holster was mailed to you some time ago. Your order sheet with information regarding your card number and personal details was shredded after I sent the holster....my portion of the click-n-ship label with tracking info was apparently stuck on one of those sheets as I cannot find it to see if it was actually delivered to a wrong address, or whether it is still floating around somewhere.

As for the emails, I sometimes do not get to check them every day and some go to spam and are destroyed. I really cannot do anything about the latter, however, I will become more diligent about checking the mail. I get to working on orders and that is the only thing I think about....this makes me look bad and I apologize to you directly and to anyone reading this post.

So, where am I with your holster? Before typing this I spoke to another customer who advised me of this thread. I went and cut out your holster and got it started. That holster will be expedited and will be mailed overnight at my expense to you when completed. I will even be happy to post photos of the delivery ticket and holster here if you would like me to do so, Jerry.

Again, to these gentlemen, and to others reading this, if you order from me, understand that I will keep your name in my order pile until ready to make your holster. Right now that pile varies from a couple weeks to a month at most. Once I start the holster the delivery time is about 2 weeks. However, this can change due to a variety of things including a perceived flaw in the holster (in which case I would be remaking the holster). If a delay is serious I will be notifying the customer, however, slight delays are not going to be reported to the customer as the time necessary to do so would take me away from building other holsters.

Being that the business is only a few months into actual operation, some snags are bound to be found. For each snag I will attempt a solution and welcome customer input, private or public. Again, my apologies to these two gentlemen, one of whom had his holster delivered today, and the other who will have his by end of the next week. I am putting his holster ahead of others because his order actually predated the current crop of holsters I am working on.

For the record, I have at least one other paid holster to a member on this forum which has not been delivered. That holster is an IWB and was delayed as I finished the final design working with the customer who was the first to order that design. That particular holster will also be overnighted during the coming week.

If there is anyone who ordered over a month ago, and have not received a holster, please send me a PM with your complete name so that I can verify my records. At this time these are the only three outstanding (delayed) holsters in my record. Any others are in the queue to be built.....

Originally Posted by Juggernaut

Brock, I see you are online now. I have sent you a few e-mails and PMs on this board over the past few months and one in the past couple of days about the M-D for my M&P45 you started and was ruined with the new sealant. Could you please check your spam box and PM box here?
Thanks,
Juggernaut